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Customer Success Manager

2 months ago

Menlo Park, California, United States Insta-Grid Full time
About Instagrid

We are a leading provider of portable power solutions, dedicated to empowering professionals with clean and efficient energy. Our mission is to create a sustainable future by transitioning away from combustion generators and promoting environmentally responsible practices.

Job Summary

We are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth, expanding our customer base, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Develop and implement strategic plans to expand our customer base and increase revenue growth.
  • Build and maintain strong relationships with key customers, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams to identify new business opportunities and develop effective sales strategies.
  • Provide comprehensive product training and support to customers, ensuring seamless product utilization and high customer satisfaction.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing data-driven solutions.
Requirements
  • Proven track record of success in sales, preferably in the TV & Film industry, with a strong ability to achieve and exceed targets.
  • Strong technical understanding and familiarity with our product portfolio, enabling effective communication of its value to customers.
  • Excellent communication and negotiation skills, with the ability to engage and persuade potential clients.
  • Willingness to travel to conduct on-site visits with customers, fostering strong relationships and understanding their needs firsthand.
  • Proficiency in both written and spoken English, ensuring clear and effective communication with clients and colleagues.
What We Offer
  • A dynamic and fast-growing work environment with a flat hierarchy.
  • The opportunity to join a company at the forefront of its field, driving innovation and sustainability.
  • A competitive salary with a fixed and variable component.
  • A laptop and a cell phone (iPhone or Samsung).
  • 30 days paid vacation.
Equal Employment Opportunities

We are committed to equal employment opportunities and believe in the power of diverse teams. We welcome applications from talented individuals regardless of gender, ethnic origin, age, religion, sexual orientation, or place of origin.