Regional Service Manager

5 days ago


Birmingham, Alabama, United States Mazzella Full time
Job Summary

The Regional Service Manager is a key leadership position responsible for overseeing the operations of local service branches. This role requires strong leadership and management skills, as well as expertise in the crane service industry.

Key Responsibilities
  • Develop and implement strategic plans to drive business growth and improve operational efficiency.
  • Manage and oversee the performance of Service Managers in the assigned region, providing guidance and support as needed.
  • Collaborate with customers to understand their needs and develop solutions to meet their requirements.
  • Lead recruitment and selection of local branch employees, ensuring a strong and diverse team.
  • Actively participate in performance evaluation and provide feedback to employees, ensuring continuous improvement and growth.
  • Travel frequently to meet with Service Managers and customers, building strong relationships and driving business results.
  • Ensure all vehicles, equipment, storage, and work areas are maintained to the highest standards, promoting a safe and efficient work environment.
  • Establish and maintain rapport with customers, providing exceptional service and support to drive business growth and customer satisfaction.
Requirements
  • 6 years of experience in an administrative, customer service, or technical environment.
  • Expert knowledge of the crane service industry, with a strong understanding of business operations and management principles.
  • Strong time-management skills, with the ability to prioritize tasks and delegate responsibilities effectively.
  • Exceptional decision-making skills, with the ability to analyze complex data and make informed decisions.
  • Effective strategic management skills, with the ability to develop and implement business plans and drive results.
  • Exceptional communication skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Ability to plan and delegate tasks, with a strong focus on teamwork and collaboration.
  • Ability to devise strategic plans, with a focus on driving business growth and improving operational efficiency.
  • Ability to divide tasks into subtasks and delegate them to team members, ensuring effective task management and completion.
  • Must successfully complete a criminal background check, physical, drug screen, and E-verify.
What We Offer
  • A competitive salary and benefits package, including paid time off, affordable health insurance, and a 401(k) plan with company match.
  • A comprehensive training program, with opportunities for growth and development.
  • A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
  • A commitment to safety and well-being, with a focus on maintaining a safe and healthy work environment.
  • A commitment to diversity and inclusion, with a focus on building a strong and diverse team.


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