Office Business Director

3 days ago


Milwaukee, Wisconsin, United States JTH Tax , Inc. Full time

Job Title: Office Business Director

Salary: $50,000 - $70,000 per year

The Office Supervisor plays a critical role in ensuring the success of individual tax preparation offices by overseeing daily operations, maintaining compliance, and delivering exceptional customer experiences.

Main Objectives:

  1. Operational Excellence:
    1. Develop and implement effective strategies to improve office efficiency, productivity, and customer satisfaction.
    2. Maintain a safe and healthy work environment, adhering to company policies and regulations.
    3. Ensure accurate and timely reporting of financial data and compliance with accounting practices.
  2. Staff Development and Engagement:
    1. Recruit, train, and develop talented team members, promoting a culture of customer service and continuous improvement.
    2. Provide ongoing coaching, feedback, and performance management to tax preparers and support staff.
    3. Facilitate regular meetings and training sessions to enhance staff knowledge and skills.
  3. Customer Satisfaction:
    1. Deliver exceptional customer service, addressing inquiries, concerns, and complaints in a timely and professional manner.
    2. Monitor customer feedback and implement strategies to enhance the overall customer experience.
    3. Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers.

Key Qualifications:

  • Proven leadership, decision-making, and problem-solving abilities.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong analytical and technical skills, with proficiency in office management, budgeting, and financial reporting.
  • Knowledge of tax laws, regulations, and industry best practices.
  • Familiarity with tax preparation software and office productivity tools.

Experience and Education:

  • Bachelor's degree in business administration, Accounting, or a related field; master's degree preferred.
  • 4+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry.

Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.



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