Customer Service Associate

2 weeks ago


Palo Alto, California, United States Ingka External Full time

Job ID: 251912

Why You Will Be Valued

You possess a strong enthusiasm for providing exceptional service to customers. You recognize that achieving excellence requires innovative thinking. A welcoming and diverse workplace is essential to you.

A position at Ingka External transcends mere retail; together, we strive to enhance everyday living for everyone. This role is ideal for those looking to contribute, evolve, and express their individuality.

Your Daily Responsibilities

  • Facilitates a positive customer experience by ensuring precise transactions and/or orders. Accurately documents information to enable future enhancements to the shopping experience.
  • Addresses customer needs, independently resolves issues, and identifies when to escalate matters to management.
  • Fosters customer loyalty by ensuring a pleasant shopping journey.
  • Establishes emotional connections through genuine and empathetic interactions with customers.
  • Ensures a straightforward and efficient handout experience when assigned to Full Serve Hand Out (FSHO). Proposes and sells services to customers during the handover process as necessary.
  • Delivers a seamless returns and exchange experience for customers while gathering quality data for follow-up when scheduled in returns.

Benefits Overview

At Ingka External, prioritizing the well-being of our employees and their families is paramount.

We provide our eligible regular employees (both part-time and full-time) with a comprehensive array of benefits and perks designed to support work-life balance, health, and future planning.

Enjoy these benefits and more:

  • Generous paid time off, including holidays and sick leave
  • WiselyPay - access earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discounts
  • Retirement and bonus plans
  • Employee discounts, meal deals, and referral bonuses
  • Pet insurance options
  • Educational assistance and development programs
  • Safety shoe reimbursement
  • 24/7 telehealth services
  • Dental and vision coverage
  • Medical and prescription plans (for those working a minimum of 20 hours per week)
  • A fun and inclusive workplace culture

Qualifications

  • Preferred: 1 year of experience in sales or customer service
  • High School Diploma or equivalent


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