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Customer Service Representative

2 months ago

Palo Alto, California, United States Vehlo Full time

About Vehlo

Vehlo is a leading provider of repair shop technology, dedicated to empowering the auto repair industry with innovative software and financial solutions. Our mission is to simplify the customer journey from start to finish, making it easier for customers and more profitable for shops.

Job Summary

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner
  • Assist customers with standard requests, including step changes, user management, and how-to requests
  • Properly log and escalate inbound requests for billing, sales, and other departments
  • Collaborate with product development to gather information on reported defects
  • Participate in other projects, including data entry, system testing, and system cleanup tasks
  • Stay up-to-date on product-related changes

Requirements

  • 1-3 years of experience in customer support or a related field
  • Ability to quickly learn new procedures and software features
  • Strong follow-up and professionalism when working with customers
  • Excellent verbal and written communication skills

Vehlo is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace and prohibit discrimination and harassment of any kind. We make hiring decisions based solely on qualifications, merit, and business needs.