Customer Service Representative

2 months ago


Palo Alto, California, United States Hummus Mediterranean Kitchen Full time

Company Overview:
At Hummus Mediterranean Kitchen, we pride ourselves on delivering exceptional culinary experiences. Our commitment to using fresh, high-quality ingredients ensures that every dish is both delicious and wholesome. We focus on preparing our meals with care, utilizing premium olive oil, fresh herbs, and spices, alongside our signature rotisserie-style cooking for naturally-raised meats.

Key Responsibilities of a Front of House Associate:

  • Welcoming guests with a warm demeanor
  • Processing payments and issuing receipts
  • Packaging purchased items for customers
  • Delivering food orders to tables
  • Maintaining cleanliness and organization within the dining area

Role Overview:
We are seeking a dedicated and capable front of house associate to ensure smooth and efficient service.


The ideal candidate will be familiar with cash handling and adept at operating a cash register along with a product scanner.

The primary duties include managing transactions, ensuring customer satisfaction, and maintaining a positive dining atmosphere.


Our front of house associate must engage with customers in a friendly and helpful manner, providing assistance as needed.

Strong communication skills are essential to enhance our customers' experience and uphold our reputation for outstanding service.

A successful candidate will follow directions effectively and contribute positively to our team. Previous experience is beneficial, and strong mathematical and multitasking abilities are required.

Responsibilities:

  • Greeting patrons upon arrival and departure
  • Handling transactions through a cash register
  • Ensuring cash register accuracy
  • Providing change and receipts to customers
  • Distributing coupons, vouchers, and gift cards
  • Packaging and securing purchased items for transport
  • Encouraging additional sales when appropriate
  • Delivering food to customers' tables
  • Clearing and cleaning tables

Qualifications:

  • Positive and energetic attitude
  • Experience with point-of-sale systems and cash registers
  • Basic computer skills
  • Strong math skills
  • Excellent verbal communication abilities
Ability to effectively address and resolve customer concerns.

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