IT Support Specialist

3 days ago


Fairbanks, Alaska, United States Vicinity Full time
Job Title: Information Technology Field Technician

The Field Service Technician will play a pivotal role in delivering on-site technical support to our clients at Vicinity. This entry-level position requires a blend of technical expertise and customer service skills. The ideal candidate will have some experience or education in IT, such as an Associate degree or certifications like CompTIA A+ or Network+. The primary focus will be on troubleshooting and repairing technical issues while maintaining exceptional customer service.

Key Responsibilities:
  • Serve as the primary point of contact for clients during on-site visits.
  • Provide outstanding customer service and ensure client satisfaction.
  • Communicate client issues and needs to remote technical engineers.
  • Visit client sites to diagnose and resolve technical issues.
  • Perform basic to intermediate IT troubleshooting and repairs.
  • Assist in setting up, configuring, and maintaining IT equipment and software.
  • Maintain detailed records of client interactions and service activities.
  • Conduct basic IT support tasks as needed, under the guidance of remote engineers.
  • Ensure professional and timely follow-up on client inquiries and service requests.
Preferred Qualifications:
  • High School Diploma or equivalent
  • At least 2 years of experience in a customer service or client-facing role (or substitute Associate degree in IT or similar field)
  • CompTIA A+ certification
  • CompTIA Network+ preferred
  • Strong understanding of computer hardware, software, and networking
Requirements:
  • Strong emotional intelligence and active listening skills
  • Professional demeanor and appearance (corporate dress code will apply)
  • Excellent verbal and written communication skills
  • Ability to work independently and manage time effectively
  • Proficiency with standard office software and tools
  • Basic knowledge of IT systems, networking, and troubleshooting techniques
  • Must possess valid drivers license with no accidents or infractions in the last 12 months
  • Personal vehicle use may be required
  • Must be able to pass preliminary background investigation
  • Must be able to pass mandatory drug testing

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