Residential Community Operations Manager

1 week ago


Richmond, Virginia, United States KRS Holdings Inc Full time
Position Overview

Are you prepared to advance your career in property management? KRS Holdings Inc is seeking a dynamic and proactive individual to oversee our varied apartment portfolio. This role offers an excellent opportunity to demonstrate your leadership skills, exceptional customer service capabilities, and strong organizational talents while promoting a vibrant community atmosphere.

Key Responsibilities:

As the Operations Manager, you will be responsible for all aspects of community management. Your daily responsibilities will include:

1. **Resident Engagement:** Delivering outstanding resident experiences, responding to inquiries, resolving concerns, and fostering a welcoming community environment.

2. **Application Oversight:** Managing rental applications, guiding the underwriting process, and ensuring a smooth transition for new residents.

3. **Rent Management:** Overseeing rent collection, monitoring delinquencies, and implementing necessary actions to secure timely payments.

4. **Maintenance Coordination:** Prioritizing and managing maintenance requests, collaborating with maintenance teams and contractors to maintain property standards.

5. **Financial Management:** Contributing to the development and oversight of property budgets, tracking expenditures, and maintaining accurate financial documentation.

6. **Vendor Relations:** Establishing and maintaining relationships with quality vendors and contractors, negotiating contracts, and ensuring excellent service delivery.

7. **Team Development:** Leading and inspiring a dedicated team, providing mentorship, training, and ongoing support to ensure high performance and professionalism.

Qualifications:

To excel in this position, candidates should possess:

- **Experience:** 3-5 years of proven experience in property management, preferably with a focus on affordable housing communities.

- **Customer Service Skills:** Exceptional interpersonal and communication abilities that foster positive relationships with residents, applicants, and team members.

- **Organizational Skills:** Strong multitasking capabilities, a keen sense of organization, and meticulous attention to detail, even amidst a busy environment.

- **Leadership Experience:** A track record of leading teams, motivating others, and cultivating a culture of excellence and accountability.

- **Positive Attitude:** The ability to maintain a professional and optimistic demeanor, even in challenging situations, ensuring resident satisfaction and team morale.

Benefits:

KRS Holdings Inc values its employees and offers a comprehensive benefits package, including:

- Competitive salary based on experience

- Comprehensive medical, dental, and vision coverage

- Short and long-term disability insurance

- Life and accident insurance

- Retirement savings plan with company contributions

- Generous paid time off and holidays

This is a unique opportunity to make a significant impact on the lives of our residents while advancing your career in property management.



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