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Residential Property Manager

2 months ago

Richmond, Virginia, United States Gates Hudson Full time
Job Overview

Gates Hudson, a leading property management company, is seeking a highly motivated and customer-focused Leasing Consultant to join our residential property team.

Key Responsibilities:

  • Welcome and tour prospective residents, qualifying their needs and presenting our community and apartments in a professional manner.
  • Proactively manage leads, document tours, and complete all leasing paperwork in a timely and efficient manner.
  • Ensure the entire tour route is well-maintained, including common areas, outdoor recreational facilities, and amenities.
  • Walk rent-ready units and check on the status of vacant units to ensure a suitable number of available units.
  • Stay informed about local market conditions and trends, contributing ideas to the Manager for marketing the property and improving resident satisfaction.
  • Answer incoming calls and handle inquiries from prospects and residents in a professional and courteous manner.
  • Maintain a positive customer service attitude, promoting goodwill among prospects, residents, coworkers, and contractors.
  • Address resident concerns and requests in a timely manner to ensure resident satisfaction with management.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a regular basis.
  • Review all notices to vacate to determine the cause of the move-out and make every effort to retain residents.
  • Conduct periodic inspections with residents upon move-in/move-out.
  • Assist in planning resident functions and participate as host for events as directed by the Property Manager.
  • Consistently implement policies of the community.
  • Maintain a professional atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

Requirements:

  • High school degree or equivalent certification required.
  • At least two years of leasing experience preferred.
  • Previous customer service experience, leasing and/or sales experience preferred.
  • Excellent written and verbal communication skills.
  • Ability to quickly develop rapport with prospective residents.
  • Motivated self-starter with the ability to work well in a team setting and set goals.