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Regional Manager

2 months ago

Richmond, Virginia, United States Enterprise Community Partners Full time
Job Summary

As a Regional Manager at Enterprise Community Partners, you will be responsible for leading a team of Property Managers and overseeing the operations of a large portfolio of properties. Your primary goal will be to ensure a safe and attractive living environment for residents and a great place to work for associates, while maintaining exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.

Key Responsibilities
  • Leadership and Team Management
    • Lead a high-performance team of Property Managers and subordinate teams who direct day-to-day operations of properties within the portfolio.
    • Hold teams accountable for meeting all mission, quality, safety, and performance objectives.
  • Financial Management
    • Oversee the development and performance of property operating budgets and maintenance plans.
    • Provide timely coaching, direction, and corrective action to ensure achievement of plan objectives, financial targets, quality standards, resident satisfaction, and associate engagement.
  • Marketing and Leasing
    • Monitor sales performance of communities and ensure effective execution of the marketing plan and achievement of occupancy goals.
  • Operational Excellence
    • Work closely with Home Office support departments to implement and maintain effective operational systems, processes, and controls that are consistent with Enterprise Residential standards and applicable regulations.
  • Communication and Collaboration
    • Establish and maintain effective communication strategies with teams, ensuring timely and effective sharing of information and a culture of openness.
  • Reporting and Analysis
    • Prepare, analyze, monitor, and distribute reports on a variety of operational and financial data.
    • Respond appropriately based on results.
  • Physical Property Management
    • Monitor the building, grounds, and surrounding areas to assess the physical condition of, maintenance, and capital improvement needs of each property.
  • Resident Services
    • Partner with the Resident Services Department to ensure robust initiatives are offered at assigned communities.
    • Hold Property Managers accountable for supporting an active program and encouraging participation among residents.
  • Safety and Compliance
    • Hold property teams accountable for the implementation and routine practice of safety protocols in the community.
    • Set a strong example and hold associates accountable for practicing a culture of safety.
  • Talent Development
    • Continuously identify talent within the properties and work proactively to develop associates for future opportunities within the organization.
  • Industry Knowledge and Compliance
    • Stay abreast of trends and best practices throughout the industry and of current events and conditions in the local markets.
    • Keep management appropriately informed.
  • Regulatory Compliance
    • Ensure compliance with Federal, State, and local regulations and Enterprise Residential's mission policies, procedures, and standards.
Requirements
  • Minimum five years property management experience or management experience in a related field, with at least three years in a supervisory role, and a minimum of two years of multiple-site residential management experience.
  • High School Diploma or G.E.D. required; Bachelor's degree preferred.
  • NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
  • Strong financial acumen; Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.
  • Demonstrated experience and solid track record in marketing and leasing.
  • Ability to lead, direct, and motivate others to innovate and excel.
  • Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities.
  • Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents, and external agencies.
  • Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
  • Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation.
  • Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
  • Excellent interpersonal skills. Positive attitude, enthusiasm, and energy.
  • Strong attention to detail. Strong customer service orientation to older adults.
  • Ability to handle a high volume of telephone calls.
Physical Demands and Work Environment
  • The physical demands and work environment characteristics described here represent those that must be met by an associate to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; however, the work tasks described here require strength and stamina.
  • While performing the job duties, the associate is often required to read, write, use hands to finger, handle, or feel objects or controls, reach with hands and arms, talk, and hear, and lift heavy items. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. For safety purposes, work shoes/boots (non-tennis shoes) are a requirement. The associate must also have the ability to access all areas of the community without the assistance of an elevator.
  • While performing the duties of this job, the associate must be available to work for temporary or extended periods at other locations, including property locations within or near transitional neighborhoods. The associate may be required to work extended periods of time at a computer.