Customer Service Specialist II

1 week ago


Cincinnati, Ohio, United States Great Parks of Hamilton County Full time
Job Overview

The Guest Relations Representative II plays a vital role in enhancing the visitor experience at Great Parks of Hamilton County. This part-time position involves various shifts, including evenings, weekends, and holidays, where the representative will serve as a welcoming host for guests utilizing our facilities.

The primary responsibility includes assisting guests over the phone with reservations for picnic shelters, lodges, auditoriums, and banquet centers. Additionally, the representative will support online reservation systems for activities such as golf tee times and camping bookings, while also managing a point-of-sale system.

Key Responsibilities:

  • Welcome and assist guests entering the facility.
  • Address customer inquiries and manage a variety of reservation requests, providing essential park information.
  • Operate the Point of Sale system, handle cash transactions, and ensure accurate financial reporting.
  • Maintain a clean and organized Guest Relations office, ensuring a pleasant environment for both staff and visitors.
  • Prepare the office for daily operations by checking supplies and counting the cash register.
  • Follow established procedures for closing the office, including setting alarms and securing funds.
  • Adhere to Great Parks' policies and performance standards in all job functions.
  • Safeguard confidential information and maintain privacy standards.
  • Exhibit reliable attendance and be available to work outside of regular hours as needed.

Qualifications:

  • High School Diploma or GED equivalent is required.
  • Proven ability to maintain positive public relations.
  • Previous experience in a customer service role is preferred.

Applicants must be able to provide documentation of identity and employment eligibility within three days of appointment, in compliance with applicable regulations.

Licensing Requirements:

A valid State Motor Vehicle Operator's License that meets current carrier guidelines is necessary.

Benefits include membership in the Ohio Public Employees Retirement System and access to various recreational activities offered by Great Parks.

Great Parks of Hamilton County is committed to equal employment opportunities for all qualified applicants, without discrimination based on race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other protected classification.



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