Client Relations Specialist

2 weeks ago

Madison, Wisconsin, United States JLL Full time

Join JLL in Shaping the Future of Real Estate

At JLL, we are dedicated to transforming the real estate landscape for a better tomorrow. Our team, along with JLL Technologies, is at the forefront of delivering exceptional services, strategic advice, and innovative technology solutions to our clients. We believe in nurturing talent and fostering an environment where individuals can thrive, develop fulfilling careers, and feel a sense of belonging. Whether you possess extensive experience in commercial real estate, technical skills, or are eager to transition your expertise into a new sector, we invite you to be part of our journey towards a brighter future.

Key Responsibilities:

  • Welcome employees and visitors with a warm, professional demeanor that exemplifies JLL's commitment to service excellence.
  • Oversee all work orders related to conference room, training room, and event setups, collaborating with catering services to ensure refreshments are available.
  • Engage with JLL team members to ensure guests are greeted promptly.
  • Maintain the Plaza area, Front Lobby, Brand Showcase, and surrounding conference rooms in pristine condition for all employees and guests.
  • Manage scheduling and reservation details for conference rooms effectively.
  • Conduct regular walkthroughs of conference spaces to ensure they are restored to their original condition after use.
  • Familiarize yourself with the building's occupants and their respective locations.
  • Keep a daily calendar of events and activities for JLL Facilities.
  • Track events in the Showcase, ensuring guest sign-in and the creation of visitor badges.
  • Coordinate with Corporate Communications to update digital welcome signage with relevant client information.
  • Arrange transportation for guests as necessary.
  • Notify maintenance of any facility-related issues reported.
  • Ensure pantries are stocked and maintained in a clean state.
  • Perform additional tasks as needed to meet business objectives.
  • Verify that all necessary supplies, signage, and equipment are available for meetings.
  • Assist with initial audiovisual setup instructions and escalate any technical issues as required.

Required Competencies:

To excel in this role, candidates should demonstrate the following competencies:

  • Customer Service: Proven ability to deliver outstanding service to clients.
  • Interpersonal Skills: Focus on conflict resolution, maintain confidentiality, and listen actively.
  • Oral Communication: Communicate clearly and persuasively, respond effectively to inquiries.
  • Team Collaboration: Support team objectives, provide constructive feedback, and foster a positive team environment.
  • Written Communication: Write clearly and effectively, ensuring accuracy in all communications.
  • Ethics: Uphold integrity and respect in all interactions.
  • Organizational Support: Adhere to policies and procedures, completing tasks efficiently.
  • Dependability: Follow instructions and take responsibility for actions.
  • Initiative: Proactively seek additional responsibilities and offer assistance when needed.
  • Planning and Organizing: Effectively prioritize tasks and manage time.
  • Professionalism: Maintain a polished appearance and approach others with respect.
  • Core Values: Embody JLL's core values and maintain a positive attitude.
  • Quality: Strive for accuracy and continuous improvement.
  • Computer Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and CMMS.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role.

Physical Demands:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee may occasionally lift and/or move up to 25 pounds and is frequently required to sit, use hands, reach, and communicate.

Compensation:

The estimated total compensation for this position ranges from $52,000.00 to $55,000.00 annually, inclusive of any applicable bonuses. This range is an estimate and not guaranteed, as offers are based on various factors including education, experience, skills, and market alignment.

Benefits:

JLL is committed to supporting the well-being and growth of our employees. We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health, which may include:

  • 401(k) plan with company matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at full salary
  • Paid time off and company holidays
  • Flexible and remote work arrangements may be available

JLL Privacy Notice:

Jones Lang LaSalle (JLL) and its affiliates are dedicated to protecting your personal information. We collect personal data for recruitment purposes and ensure its security. For more details on how we handle your data, please refer to our Candidate Privacy Statement.

We encourage individuals with disabilities to request reasonable accommodations during the employment process. For inquiries regarding accommodations, please reach out to us directly.

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