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Client Relations Specialist

2 months ago

Madison, Wisconsin, United States Universal Presentation Concepts Full time

About the Role:
Universal Presentation Concepts (UPC) is seeking dedicated full-time Customer Service Representatives to become integral members of our Customer Service team. This position is vital as you will serve as the "Director of First Impressions" for our organization, both in person and via phone communications.

Opportunities for Advancement:
We value growth and development within our company. If you thrive in a dynamic and professional environment, possess excellent communication skills, and are comfortable assisting customers efficiently, we encourage you to consider this opportunity. Being detail-oriented, organized, self-driven, and capable of managing multiple tasks effectively will enhance your candidacy.

Key Responsibilities:

  • Welcome and assist all visitors as the first point of contact.
  • Manage incoming calls using a multi-line phone system, directing calls to the appropriate personnel and taking messages as necessary.
  • Conduct accurate data entry for work orders.
  • Handle daily shipping documentation, track shipments, and perform related tasks.
  • Assist customers with inquiries regarding product issues or assembly and process orders.
  • Organize and maintain filing systems for customer service, accounting, and purchasing departments.
  • Oversee and distribute faxes received.
  • Provide administrative support to various departments as required.
  • Maintain conference rooms and perform additional duties as assigned.
Qualifications:
  • At least 1 year of experience in data entry or as a receptionist in an office setting.
  • Clear and pleasant phone communication skills.
  • Able to work efficiently under tight deadlines in a fast-paced environment.
  • Quick learner with strong retention of details.
  • Exceptional attention to detail.
  • Proficient in Microsoft Office applications and data entry.
  • Ability to work independently in an open office setting.
Work Schedule:
This position typically follows standard office hours, with flexibility on start and end times to meet business needs.

Benefits and Perks:
We offer a competitive salary based on experience and skills, along with an attractive benefits package that includes multiple health insurance options, dental and vision coverage, a 401(k) plan with employer matching, voluntary short-term and long-term disability insurance, life insurance, paid time off, paid holidays, and an Employee Assistance Program providing mental health support. We also recognize perfect attendance, host employee appreciation events, and offer opportunities for professional development.

About UPC:
Universal Presentation Concepts is a growing, employee-focused company with a commitment to the well-being of our team members. Our leadership is dedicated to knowing each employee personally and ensuring their success. With over 45 years in the industry, we specialize in manufacturing retail store fixtures and point-of-purchase displays, serving a diverse range of sectors. Our in-house processes allow us to maintain high-quality standards and foster innovation. We are eager to welcome new talent to our team as we continue to expand.