Client Relations Specialist

2 weeks ago

Madison, Wisconsin, United States JLL Full time

JLL empowers you to shape a brighter way .

At JLL and JLL Technologies, our team is at the forefront of transforming the real estate landscape for a better future. We blend exceptional services, expert advisory, and innovative technology to serve our clients effectively. Our commitment lies in attracting the most skilled individuals and enabling them to flourish, develop fulfilling careers, and discover a community where they feel valued. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or are eager to transition your relevant skills into a new sector, we invite you to join us in our mission to create a brighter future.

Key Responsibilities:

  • Welcome employees and visitors with a positive, engaging, and professional demeanor that embodies the high standards of service and hospitality.
  • Manage all work orders for conference rooms, training spaces, and event setups, collaborating with catering services to ensure refreshments are provided.
  • Communicate with team members to greet guests upon their arrival.
  • Ensure that all common areas, including the lobby and adjacent meeting rooms, are clean, organized, and ready for use.
  • Maintain and manage the scheduling and reservation system for meeting spaces.
  • Regularly inspect conference areas to ensure they are returned to their original condition after use.
  • Familiarize yourself with the building's occupants and their respective locations.
  • Keep a daily log of events and activities for the facilities.
  • Oversee event registrations, ensuring guests sign in and receive visitor badges.
  • Collaborate with Corporate Communications to update digital signage with relevant customer information.
  • Arrange transportation for guests as necessary.
  • Notify maintenance of any facility-related issues reported.
  • Ensure pantries are stocked and maintained in a clean state.
  • Perform additional tasks as needed to meet business goals.
  • Confirm that necessary supplies, such as signage and AV equipment, are available.
  • Assist with initial audio-visual setup instructions and escalate any technical issues as required.

Required Competencies:

To excel in this role, candidates should demonstrate the following skills:

  • Customer Service: Proven ability to deliver exceptional service to clients.
  • Interpersonal Skills: Focus on conflict resolution, maintain confidentiality, and listen actively.
  • Oral Communication: Articulate thoughts clearly and respond effectively to inquiries.
  • Team Collaboration: Balance individual and team responsibilities, welcoming feedback and fostering a positive team environment.
  • Written Communication: Compose clear and informative written content, ensuring accuracy in grammar and style.
  • Ethics: Treat others with respect and uphold organizational values.
  • Organizational Support: Adhere to policies and complete administrative tasks punctually.
  • Dependability: Follow instructions and take responsibility for actions.
  • Initiative: Show willingness to take on additional responsibilities.
  • Planning and Organizing: Effectively prioritize tasks and manage time.
  • Professionalism: Maintain a polished appearance and treat others with respect.
  • Core Values: Exhibit the core values of JLL, maintaining a positive attitude.
  • Quality: Demonstrate attention to detail and seek continuous improvement.
  • Computer Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and CMMS.

Work Environment: The characteristics of the work environment are representative of those encountered while performing essential job functions.

Physical Demands: The physical demands required for this role include the ability to occasionally lift and/or move up to 25 pounds. Regular tasks involve sitting, using hands for various functions, reaching, and effective communication. Frequent standing and walking are also required.

Compensation:

The estimated total compensation for this position ranges from $52,000.00 to $55,000.00 annually. This range includes potential bonuses and is based on factors such as education, experience, skills, and market alignment.

Benefits:

JLL values the well-being of its employees and offers a comprehensive benefits package that emphasizes mental, physical, and emotional health. Benefits may include:

  • 401(k) plan with company matching contributions
  • Comprehensive medical, dental, and vision coverage
  • Paid parental leave at full salary
  • Paid time off and company holidays
  • Flexible and remote work options may be available

Equal Opportunity:

JLL is an Equal Opportunity Employer and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the employment process.

We encourage all qualified candidates to consider this opportunity.

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