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Client Relations Specialist

2 months ago

Madison, Wisconsin, United States JLL Full time

JLL empowers you to shape a brighter way .

At JLL and JLL Technologies, our team is dedicated to transforming the real estate landscape for a better future by integrating exceptional services, consultancy, and technology for our clients. We are focused on attracting the most skilled and talented individuals, providing them with the opportunity to flourish, develop meaningful careers, and discover a workplace where they truly belong. Whether you possess extensive experience in commercial real estate, skilled trades, or technology, or are eager to leverage your relevant skills in a new sector, we invite you to join our team as we pave the way for a brighter future.

Key Responsibilities:

  • Welcome employees and visitors with a friendly, enthusiastic, and professional demeanor that embodies the quality of service and hospitality.
  • Manage all work orders for conference rooms, training spaces, and event setups, collaborating with food service providers to arrange refreshment stations.
  • Reach out to team members to ensure guests are greeted promptly.
  • Maintain the Plaza area, Front Lobby, Brand Showcase, and nearby conference rooms in excellent condition for employees and visitors.
  • Keep an organized schedule and reservation system for conference rooms.
  • Regularly inspect conference areas to ensure they are restored to their original state after use.
  • Familiarize yourself with the building's occupants and their respective locations.
  • Maintain a daily calendar of events and activities for Facilities.
  • Track events in the Showcase, manage guest sign-ins, and create visitor badges.
  • Collaborate with Corporate Communications to update digital welcome signage with relevant information.
  • Arrange transportation for guests as necessary.
  • Notify maintenance of any reported facility issues.
  • Ensure pantries are clean and well-stocked with supplies.
  • Perform additional tasks as required to meet business objectives.
  • Ensure all necessary materials, such as signage, microphones, and supplies, are available.
  • Assist with initial audio-visual setup instructions and escalate issues as necessary.

Required Competencies:

To excel in this role, candidates should demonstrate the following competencies:

  • Customer Service: Proven ability to deliver exceptional service to clients.
  • Interpersonal Skills: Focus on conflict resolution, maintain confidentiality, and remain open to others' ideas.
  • Oral Communication: Articulate thoughts clearly and persuasively, actively listen, and respond effectively to inquiries.
  • Teamwork: Balance individual and team responsibilities, welcome feedback, and contribute to a positive team atmosphere.
  • Written Communication: Write clearly and informatively, ensuring accuracy in spelling and grammar.
  • Ethics: Treat others with respect, uphold commitments, and work with integrity.
  • Organizational Support: Adhere to policies and procedures, completing tasks accurately and timely.
  • Dependability: Follow instructions, take responsibility for actions, and complete tasks punctually.
  • Initiative: Volunteer for additional responsibilities and seek assistance when needed.
  • Planning/Organizing: Prioritize tasks effectively and manage time efficiently.
  • Professionalism: Maintain a polished appearance and treat others with respect.
  • Core Values: Exhibit the core values of JLL, maintaining a positive attitude.
  • Quality: Demonstrate attention to detail and seek ways to enhance quality.
  • Computer Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and CMMS.

Work Environment: The characteristics of the work environment are representative of those encountered while performing essential job functions.

Physical Demands: The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. The employee may occasionally lift and/or move up to 25 pounds and is frequently required to sit, use hands, reach, and communicate.

Estimated Compensation:

The estimated total compensation for this position ranges from 52,000.00 to 55,000.00 USD annually. This range includes potential bonuses and is based on various factors such as education, experience, skills, and geographic location.

Benefits:

JLL values the well-being of its employees and offers a comprehensive benefits package that prioritizes mental, physical, and emotional health. Benefits may include:

  • 401(k) plan with company matching contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at full salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available

Equal Opportunity:

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities throughout the employment process.