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Client Support Specialist

2 months ago

Madison, Wisconsin, United States Middec Inc Full time
Client Support Specialist Position at Middec Inc

We are seeking a committed Full Time Seasonal Client Support Specialist to contribute to our operations. This role demands the ability to manage various responsibilities in a dynamic environment, with required availability on Saturdays. Your primary duties will include assisting clients with product and service information and resolving any technical concerns. Familiarity with QuickBooks is advantageous.

Key Responsibilities:
  • Respond to client inquiries and complaints
  • Process cash transactions and enter data into the system
  • Conduct calculations for weights and quantities
  • Handle phone communications in a professional manner
  • Provide insights regarding the company's offerings
  • Address and resolve product-related issues
  • Maintain accurate client records
  • Stay updated on the latest products and services

Required Qualifications:

  • Previous experience in customer service, sales, or similar roles
  • Proficiency in Spanish is a plus
  • Able to manage multiple tasks simultaneously
  • Basic arithmetic skills
  • Ability to engage with clients effectively
  • Strong prioritization skills
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

About Middec Inc:

Middec Inc is a family-owned business dedicated to excellence in the landscape supply industry. Our mission is to become the premier provider of landscape supplies in our region by delivering exceptional service through a highly skilled workforce. We emphasize education for our clients, staff, and partners while maintaining a respectful environment for all. This role offers a full-time commitment from March to November, with potential for overtime, and part-time opportunities from December to February. Saturday availability is essential. Experience a supportive work atmosphere with flexible scheduling options.