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Front Desk Representative

4 weeks ago

Charleston, West Virginia, United States Remington Full time
Job Title: Part Time Front Desk Agent

We are seeking a highly motivated and organized Part Time Front Desk Agent to join our team at the Hampton Inn Southridge WV.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process.
  • Manage front office operations, including handling cash, checks, and credit card transactions, as well as maintaining accurate records.
  • Assist with pre-registration and blocking of reservations, ensuring seamless guest experiences.
  • Develop a thorough understanding of hotel rates, discounts, and cancellation procedures to provide expert guidance to guests.
  • Collaborate with colleagues to achieve team goals and maintain a positive, supportive work environment.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work varying schedules, including nights, weekends, and holidays.
  • Self-motivated and proactive, with a strong work ethic and commitment to delivering exceptional results.
Work Environment:

Our hotel is located in Charleston, West Virginia, offering a unique blend of natural beauty and urban charm. As a Part Time Front Desk Agent, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional guest experiences.