Hotel Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at VP Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.
Key Responsibilities
- Manage guest check-ins and check-outs, ensuring a smooth and efficient process
- Process online and phone reservations, providing accurate and timely information to guests
- Handle guest inquiries and concerns in a professional and courteous manner
- Collaborate with housekeeping staff to ensure rooms are clean and ready for guests
- Upsell additional services and amenities to enhance the guest experience
- Maintain accurate records of bookings and payments
Requirements
- Previous experience as a Hotel Front Desk Agent or similar role
- Excellent communication and organizational skills
- Ability to work effectively in a fast-paced environment
- Strong customer service skills and a passion for delivering exceptional guest experiences
What We Offer
- A competitive hourly rate of $12.00 plus a monthly bonus for meeting performance goals
- A dynamic and supportive work environment
- Opportunities for professional growth and development
Work Schedule
- 8 hour shifts, including nights and weekends
- Holidays
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