Hotel Front Desk Representative

3 days ago


Charleston, West Virginia, United States Courtyard by Marriott Charleston Waterfront Full time
Job Title: Hotel Front Desk

We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Representative. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Service: Greet guests warmly and provide a welcoming atmosphere upon arrival. Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Check-in and Check-out: Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments.
  • Front Desk Operations: Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are available.
  • Communication: Provide information about hotel facilities, services, and local attractions to guests.
Qualifications:
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in customer service, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and ability to work a flexible schedule.
Benefits:
  • Competitive Hourly Wage: Earn a competitive hourly wage and enjoy a comprehensive benefits package, including health, dental, and retirement plans.
  • Opportunities for Advancement: Take advantage of opportunities for advancement and career growth within our company.
  • Supportive Work Environment: Work in a supportive and inclusive environment that values employee development and well-being.


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