Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Express Charleston-Civic Center. As a key member of our hospitality team, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process all check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
- Handle guest complaints and concerns in a fair and respectful manner, escalating issues to management as needed.
- Adhere to hotel policies and procedures, including cash handling and credit policies.
- Generate and distribute daily reports to designated departments, ensuring timely and accurate information.
- Collaborate with the Housekeeping team to resolve discrepancies on the room status report.
- High school diploma or equivalent required.
- Minimum one year of customer service experience, with previous hotel experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and colleagues.
- Computer experience preferred, with knowledge of hotel software and systems.
- Bilingual English/Spanish a plus, with knowledge of local activities and attractions.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and abroad. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
-
Front Desk Representative
2 weeks ago
Charleston, West Virginia, United States Comfort Inn Charleston Downtown Full timeFront Desk Agent Job DescriptionAt Comfort Inn Charleston Downtown, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless check-in and check-out experience for our guests.Key...
-
Front Desk Representative
1 month ago
Charleston, West Virginia, United States La Quinta Charleston - Riverview Full timeJob Title: Front Desk AgentLocation: La Quinta Charleston - RiverviewJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Charleston - Riverview. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key...
-
Front Desk Representative
1 month ago
Charleston, West Virginia, United States VP Management Full timeJob SummaryAs a Front Desk Country Inn representative, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. Key ResponsibilitiesWelcoming guests and ensuring a warm and friendly atmosphereEfficiently processing check-ins and check-outs, handling cash and credit transactions with accuracy...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Comfort Inn Charleston Downtown Full timeh3Job Description/h3pAt Comfort Inn Charleston Downtown, we are seeking a skilled Front Desk Agent to join our team./ppbKey Responsibilities:/b/pulliProvide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner./liliProcess guest check-ins and check-outs, ensuring accuracy and efficiency...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Cambria Riverview Full timeFront Desk Agent Job DescriptionRaines Co. - Your Future is NowCompensation: Starting at $16.00 per hourJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Raines Co. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling inquiries, checking-in/out, and...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Comfort Inn Charleston Downtown Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, responding to inquiries, and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Guest...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Marriott North Charleston Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott North Charleston. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.Key ResponsibilitiesGreeting and Registration: Greet...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Courtyard Charleston Historic Full timeJob Summary$17 per hour Weekend availability neededAs a Front Desk Agent at the Courtyard Charleston Historic District, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. Key responsibilities include:Responsibilities:Registering guests and making reservationsProviding information about...
-
Hotel Front Desk Representative
1 month ago
Charleston, West Virginia, United States VP Management Full timeJob OverviewWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at VP Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.Key ResponsibilitiesManage guest check-ins and check-outs, ensuring a smooth and...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States The Indigo Road Full timeBe Part of Our Hospitality TeamWe're looking for a skilled Front Desk Agent to join our team at The Indigo Road. As a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay.Key Responsibilities:Provide excellent service to guests, responding to their needs and resolving any issues...
-
Front Desk Representative
4 weeks ago
Charleston, West Virginia, United States Shaner Hotel Group Full timeJob DescriptionAs a Front Desk Agent at Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.ResponsibilitiesGuest Services: Provide courteous and efficient check-in and check-out services to hotel guests,...
-
Front Desk Operations Manager
4 weeks ago
Charleston, West Virginia, United States Marriott Charleston Full timeJob SummaryAs a Front Desk Manager at Marriott Charleston, you will be responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesSupervise and train front desk staff...
-
Front Desk Associate
4 weeks ago
Charleston, West Virginia, United States VP Management Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hampton Inn-Downtown. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreet and welcome guests, providing prompt and professional...
-
Night Auditor
4 weeks ago
Charleston, West Virginia, United States Shaner Hotel Group Full timeResponsibilitiesThe Night Auditor is responsible for ensuring the smooth operation of the front desk during the night shift. This includes handling guest complaints, balancing revenue and expense transactions, and performing all the functions of the front desk staff.Key Responsibilities:* Handle guest complaints and concerns in a professional and courteous...
-
Front Desk Service Associate
2 weeks ago
Charleston, West Virginia, United States Kings Courtyard Inn Full timeWe are seeking a highly skilled Front Desk Concierge to join our team at Kings Courtyard Inn. As the first point of contact for our guests, this role requires exceptional hospitality skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities:Answer incoming phone calls and assist callers with their requests or...
-
Front Desk Receptionist
1 month ago
Charleston, West Virginia, United States Clements Ferry Veterinary Full timeAbout the RoleWe are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at Clements Ferry Veterinary. As the first point of contact for our clients, you will be responsible for providing exceptional service and ensuring a positive experience for all who visit our practice.Key ResponsibilitiesGreet clients and visitors,...
-
Front Desk Team Lead
4 weeks ago
Charleston, West Virginia, United States Hilton Hotels & Resorts Full timeKey Responsibilities: Lead the front desk team to ensure exceptional guest service and satisfaction.About Hilton:Hilton Hotels & Resorts is a leader in the hospitality industry, known for its innovation, quality, and success. Our team members are the driving force behind our continued leadership, and we're looking for talented individuals to join our...
-
Hotel Front Desk Associate
4 weeks ago
Charleston, West Virginia, United States SLEEP INN Full timeJob DescriptionWe're seeking a skilled and professional front desk agent to deliver exceptional guest experiences at our hotel. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and providing top-notch service to ensure a memorable stay with us.Key Responsibilities:Manage guest check-ins and check-outs,...
-
Charleston, West Virginia, United States Gold's Gym Full timeJob Summary: We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Gold's Gym.Key Responsibilities:* Greet and welcome members, providing exceptional customer service* Register new members and process membership payments* Maintain cleanliness and organization of the front desk area* Assist with scheduling and...
-
Front Office Supervisor
1 month ago
Charleston, West Virginia, United States Holiday Inn Express Charleston Full timeFront Office SupervisorJoin our team at Holiday Inn Express Charleston as a Front Office Supervisor. In this role, you will be responsible for supervising all front office personnel and ensuring the proper completion of all front office duties. You will direct and coordinate front desk activities, including guest services, reservations, and telephone areas....