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Front Desk Representative

4 weeks ago

Charleston, West Virginia, United States VP Management LLC Full time
Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hampton Inn-Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Greeting and Check-in: Welcome guests upon arrival, verify reservations, and ensure a smooth check-in process.
  • Phone and Email Management: Answer and direct incoming calls, respond to guest inquiries, and maintain accurate records.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area and common spaces.
  • Adherence to Policies: Ensure compliance with company policies and procedures, handling sensitive and confidential information with discretion.
  • Guest Records and Payments: Update and maintain guest records, process payments, and reconcile cash drawers.
  • Reporting and Administration: Generate reports as needed and perform administrative tasks to support the front desk team.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of customer service experience.
  • Skills: Excellent communication skills, friendly and outgoing personality, ability to stay calm under pressure, and strong organizational skills.
Preferred Qualifications:
  • Hotel Experience: Previous experience working in a hotel or related industry.
  • Technical Skills: Proficiency with computers and software programs, including Microsoft Office and property management systems.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.