Front Desk Representative
3 days ago
Highgate Hotels is seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out.
Key Responsibilities:- Provide attentive and courteous service to guests, responding to their inquiries and requests in a timely and professional manner.
- Manage room reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
- Process payments and handle cash handling and credit policies.
- Stay up-to-date on hotel rates, packages, and promotions, and communicate this information to guests.
- Collaborate with other departments to ensure a smooth and efficient operation.
- High school diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask and prioritize tasks to meet deadlines.
- Flexibility to work a variety of shifts, including evenings and weekends.
Highgate Hotels offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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