Front Desk Representative

3 days ago


Charleston, West Virginia, United States Cambria Riverview Full time
Front Desk Agent Job Description

Raines Co. - Your Future is Now

Compensation: Starting at $16.00 per hour

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Raines Co. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling inquiries, checking-in/out, and reserving rooms.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Requirements:

  • High school diploma, GED or equivalent
  • Experience in customer service, forward-facing, or other guest related positions
  • Proficient in Microsoft Office or similar computer applications
  • Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
  • Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
  • Must speak English fluently
  • Must have excellent written and oral communication skills
  • Problem solving, reasoning, and ability to multi-task and interact with people under pressure

Equal Opportunity Employer: Raines Co. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment Background Check: A pre-employment background check is required for this position.



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