Client Relations Account Coordinator

2 weeks ago


St Louis, Missouri, United States MJ Resurrection Inc Full time


About MJ Resurrection Inc:
MJ Resurrection Inc is a reputable logistics service provider, adept at managing supply chain logistics while offering personalized service.

We are looking for a motivated individual to fill the role of Customer Service Account Specialist.



Key Responsibilities:
  • Represent MJ Resurrection Inc with professionalism and courtesy at all times.
  • Engage in proactive communication with clients regarding the services provided by the company.
  • Provide timely and effective responses to customer inquiries, ensuring clarity and support concerning daily operations.
  • Maintain the accuracy of account information within the Company’s Warehouse Management Systems (WMS).
  • Ensure precise order entry and disseminate relevant information to team members as necessary.
  • Document customer interactions, including inquiries, complaints, and resolutions.
  • Follow up promptly to ensure that customer issues are resolved effectively.
  • Reach out to clients to address inquiries or inform them about their order status or any modifications.
  • Verify the accuracy of questionable information.
  • Perform additional duties as assigned.

Qualifications:
  • Accountability: Demonstrate personal responsibility that contributes to collective success.
  • Adaptability: Exhibit flexibility to meet customer and client needs.
  • Results Orientation: Drive to achieve positive outcomes that enhance sustainable profitability.
  • Compassion: Focus on customer needs by continuously improving processes to minimize errors and enhance service quality.

Proficient in Microsoft Outlook, Word, and Excel. Capable of drafting reports and business correspondence, as well as interpreting documents. Ability to effectively present information and address questions from various stakeholders.

Skilled in problem-solving and managing diverse variables in situations with limited standardization. Strong verbal and written communication skills are essential.


Education and Experience:
  • Minimum of a High School diploma or equivalent.
  • At least 2 years of experience in a customer service account management role.

Physical Requirements:
  • Ability to use a computer, telephone, and standard office equipment.
  • Capable of sitting for extended periods, up to 8 hours daily.
  • May require occasional walking on level surfaces.
  • Ability to lift up to 25 pounds on occasion.

Work Environment:
The role is primarily based in a shared office space with standard office equipment and ambient conditions. Exposure to warehouse areas may occur, where temperatures can vary based on external weather conditions.

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