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Client Relations Coordinator

2 months ago

St Louis, Missouri, United States Warehouse of Fixtures, TNG Full time
Position Overview

Warehouse of Fixtures, TNG is seeking a dedicated Customer Experience Specialist to enhance our service delivery. This role is pivotal in ensuring our clients receive outstanding support and assistance, reflecting our commitment to excellence in the office furniture industry.

About Us: We pride ourselves on over 60 years of service, providing both new and refurbished office furnishings. Our mission is to exceed client expectations through quality products and exceptional service.

Key Attributes:

  • Established family-owned business with over 15 years of operational experience.
  • Renowned for our customer-centric values and service excellence.
  • Strong local presence with a focus on the St. Louis and Kansas City markets.

Role Summary:

The Customer Experience Specialist serves as a crucial link between our clients and various internal teams. This position is responsible for fostering strong relationships, ensuring seamless communication, and providing administrative support to the sales and design teams.

Core Responsibilities:

  • Engage with clients via phone and in-person to address inquiries and provide assistance.
  • Become proficient in lead generation and sales software to support team initiatives.
  • Efficiently manage daily administrative tasks to maintain operational flow.
  • Uphold a professional appearance that reflects positively on the company.
  • Participate in ongoing training to enhance skills and apply new knowledge effectively.
  • Build and maintain positive relationships with sales, design, and leadership teams.
  • Stay informed about our products and services to better assist clients.
  • Maintain an organized and tidy showroom environment in collaboration with design teams.
  • Respond to customer feedback and inquiries in a timely manner.
  • Oversee customer service reports to improve team efficiency and processes.
  • Manage customer issues, escalating them as necessary.
  • Handle incoming sales calls and manage client accounts to ensure retention.
  • Organize filing systems for sales documentation and support the sales team as needed.
  • Perform data entry for sales metrics and maintain accurate records.
  • Track sales leads and coordinate quotes and orders for reporting purposes.
  • Monitor sales performance and document relevant data.
  • Analyze customer feedback to identify improvement opportunities.
  • Collaborate with various teams to enhance the overall customer experience.
  • Adapt to a fast-paced, strategic work environment.
  • Complete additional tasks as assigned.

Qualifications: A minimum of six months to one year of relevant experience, with at least three years in customer service.

Benefits:

  • Comprehensive health insurance options.
  • Life, vision, and dental insurance.
  • 401k retirement plan.
  • Flexible paid time off.
  • Standard workweek from Monday to Friday.
  • Weekly pay schedule.
  • Supportive team culture.