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Client Relations Coordinator

2 months ago

St Louis, Missouri, United States Warehouse of Fixtures Full time

Company Overview:
Warehouse of Fixtures is a leader in providing exceptional office furniture solutions, including new, preowned, and refurbished options. Our commitment to quality and customer satisfaction has established us as a trusted name in the industry, serving clients both nationally and internationally.

Position Summary:
The Customer Experience Specialist (CES) plays a crucial role in enhancing customer satisfaction by engaging with clients and collaborating with various internal teams. This position requires a proactive approach to building relationships and delivering outstanding service.

Key Responsibilities:

  • Assist customers through various communication channels, ensuring their needs are met promptly.
  • Become proficient in lead generation and sales software to support the Sales and Design teams effectively.
  • Execute daily, weekly, and monthly administrative tasks efficiently.
  • Maintain a professional appearance to reflect the company's positive image.
  • Engage in ongoing training and professional development to enhance skills.
  • Foster collaborative relationships with sales, design, and leadership teams.
  • Stay informed about current products and services to assist customers effectively.
  • Help maintain an organized and clean showroom environment.
  • Follow up on customer inquiries, feedback, and requests diligently.
  • Manage customer service reports to enhance team efficiency and improve processes.
  • Address customer issues and escalate them as necessary.
  • Handle incoming sales calls and manage existing accounts to ensure customer retention.
  • Organize and maintain filing systems for sales and management documentation.
  • Provide support to the sales team and Sales Manager as required.
  • Perform data entry related to sales metrics and key performance indicators.
  • Track sales leads, coordinate quotes, and manage customer orders effectively.
  • Monitor sales performance and record relevant data for analysis.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Collaborate with various teams to enhance the overall customer experience.
  • Adapt to a dynamic, high-volume work environment.
  • Other duties as assigned.

Qualifications:
Minimum of six months to one year of related experience and/or training, with at least three years in customer service.

Benefits:

  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Supportive Team Environment