Client Relations Coordinator

2 weeks ago

St Louis, Missouri, United States Warehouse of Fixtures Full time

About the Role:
Warehouse of Fixtures is seeking a dedicated Customer Experience Specialist to enhance our client interactions and support our operational teams. This position is essential for fostering strong relationships with our clientele and ensuring their needs are met effectively.

Company Overview:
Warehouse of Fixtures is renowned for its commitment to excellence in providing new, preowned, and refurbished office furniture. Our mission is to surpass customer expectations through quality products and exceptional service, catering to businesses across the nation and internationally, with a primary focus on the St. Louis and Kansas City metropolitan areas.

Key Attributes:

  • Over 15 years of operational experience in a family-owned business.
  • More than 60 years of established local recognition.
  • A strong reputation built on customer-centric values and a solution-oriented approach.
Position Summary:
The Customer Experience Specialist (CES) serves as a pivotal link between our customers and various internal teams, delivering outstanding service and support. This role involves administrative responsibilities that bolster the Sales team and enhance customer loyalty through effective communication and resource management.

Core Responsibilities:
  • Provide assistance to customers via phone and in-person interactions.
  • Become proficient in lead generation and sales software to support Sales and Design teams.
  • Efficiently manage daily, weekly, and monthly administrative tasks.
  • Maintain a professional appearance to reflect a positive company image.
  • Engage in training and professional development to apply new skills effectively.
  • Build and maintain positive relationships with sales, design, and leadership teams.
  • Stay informed about current services and products available to customers.
  • Ensure the showroom floor is organized and collaborate with Designers on floor plans.
  • Address customer requests, feedback, and inquiries promptly.
  • Manage customer service reports to enhance team efficiency and process improvement.
  • Resolve customer issues and escalate when necessary.
  • Handle written correspondence and telephone inquiries professionally.
  • Manage incoming sales calls and maintain existing accounts for customer retention.
  • Organize and maintain a filing system for sales and management records.
  • Support the sales team and Sales Manager as required.
  • Perform data entry related to metrics, sales figures, and other key information.
  • Track sales leads, coordinate quotes, and manage customer orders.
  • Monitor sales performance and record relevant data.
  • Analyze customer feedback and satisfaction through various communication channels.
  • Utilize insights to identify areas for improvement in customer experience.
  • Collaborate with sales, marketing, design, and management teams to enhance the customer journey.
  • Thrive in a strategic, high-volume, fast-paced environment.
  • Other duties as assigned.
Qualifications:
Minimum of six months to one year of related experience and/or training, with at least three years in customer service.

Benefits:
  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Supportive Team Environment

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