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Client Relations Coordinator
2 months ago
About Us:
Warehouse of Fixtures is a leading provider of new, preowned, and refurbished office furniture, committed to delivering excellence in service and products. We cater to businesses across the nation and internationally, with a strong focus on the metropolitan areas.
Position Overview:
The Customer Experience Specialist plays a crucial role in ensuring our clients receive outstanding service. This position involves collaborating with various internal teams to enhance customer satisfaction and loyalty. The specialist will also provide essential administrative support to the Sales team, contributing to the overall success of our operations.
Key Responsibilities:
- Engage with customers via phone and in-person to address inquiries and provide assistance.
- Become proficient in lead generation and sales software to support the Sales and Design teams.
- Efficiently manage daily, weekly, and monthly administrative tasks.
- Maintain a professional appearance to promote a positive company image.
- Participate in ongoing training and development to enhance skills and knowledge.
- Build and maintain positive relationships with sales, design, and leadership teams.
- Stay informed about our products and services to better assist customers.
- Ensure the showroom is clean and organized, collaborating with Designers on floor plans.
- Follow up on customer requests and feedback to ensure satisfaction.
- Manage customer service reports to improve team efficiency and processes.
- Address customer issues and escalate as necessary.
- Handle written correspondence and telephone inquiries professionally.
- Manage incoming sales calls and maintain existing accounts for customer retention.
- Organize and maintain filing systems for sales and management documentation.
- Provide support to the sales team and Sales Manager as required.
- Perform data entry related to sales metrics and other key information.
- Track sales leads, coordinate quotes, and manage customer orders.
- Monitor sales performance and record relevant data.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with various teams to enhance the overall customer experience.
- Adapt to a fast-paced, strategic work environment.
- Other responsibilities as assigned.
Qualifications:
Minimum of six months to one year of related experience and/or training, with at least three years in customer service.
Benefits:
- Health Insurance
- Life Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Paid Time Off / Flexible Hours
- Work week Monday - Friday
- Paid Weekly
- Positive Team Environment
