Client Relations Coordinator

2 months ago


St Louis, Missouri, United States Warehouse of Fixtures Full time

About Us:
Warehouse of Fixtures is a leading provider of office furniture solutions, dedicated to delivering outstanding service and quality products to our clients. We pride ourselves on our long-standing reputation and commitment to customer satisfaction.

Position Overview:
The Customer Experience Specialist (CES) plays a crucial role in ensuring our clients receive exceptional service. This position involves engaging with customers and collaborating with various internal teams to enhance the overall customer journey. The CES will support the Sales team with administrative tasks while fostering strong relationships with clients.

Key Responsibilities:

  • Provide assistance to customers via phone and in-person interactions.
  • Become proficient in lead generation and sales software to support the Sales and Design teams.
  • Efficiently manage daily, weekly, and monthly administrative responsibilities.
  • Maintain a professional appearance to reflect a positive company image.
  • Engage in ongoing training and apply new skills effectively.
  • Build and maintain positive relationships with sales, design, and leadership teams.
  • Stay informed about current products and services available to customers.
  • Ensure the showroom is clean and organized, collaborating with Designers on floor plans.
  • Address customer requests, feedback, and inquiries promptly.
  • Manage customer service reports to enhance team efficiency and improve processes.
  • Take ownership of customer issues and escalate as necessary.
  • Respond to written inquiries and manage incoming sales calls.
  • Support the sales team and Sales Manager with various tasks.
  • Perform data entry related to sales metrics and figures.
  • Track sales leads, coordinate quotes, and manage customer orders.
  • Monitor sales performance and record relevant data.
  • Analyze customer feedback to identify areas for improvement.
  • Collaborate with sales, marketing, and design teams to enhance customer experience.
  • Work effectively in a fast-paced, strategic environment.
  • Other duties as assigned.

Qualifications:
Minimum of six months to one year of related experience and/or training, with at least three years in customer service.

Benefits:

  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Positive Team Environment


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