Customer Service Representative

4 days ago


El Paso, Texas, United States Edfinancial Services Full time

Job Overview

Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you.

Key Responsibilities

  • Handle customer inquiries via phone, chat, or email with professionalism and patience.
  • Solve problems and ensure customer satisfaction with the support of experienced agents.

Requirements
  • High school diploma
  • Strong computer skills
  • Excellent customer service and phone skills
  • Ability to obtain federal security clearance

Work Schedule
Flexibility is required for evening shifts. Peak periods extend hours of operation.

Hours of Operation (EST):
  • Monday: 8:00 a.m. - 9:00 p.m.
  • Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
  • Thursday - Friday: 8:00 a.m. - 6:00 p.m.
  • Saturday - Sunday: Closed

Peak Periods:
  • January - March
  • July - August
  • October

Compensation and Benefits:
  • Base Wage: $17.20 per hour
  • Additional Benefits: $4.57 per hour for medical, dental, vision, FSA, or HSA
  • Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture

About Us:
We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.

Apply Now:
For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you.

Salary Description:
$21.77 per hour

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