Customer Service Representative
4 days ago
Job Overview
Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you.
Key Responsibilities
- Handle customer inquiries via phone, chat, or email with professionalism and patience.
- Solve problems and ensure customer satisfaction with the support of experienced agents.
Requirements
- High school diploma
- Strong computer skills
- Excellent customer service and phone skills
- Ability to obtain federal security clearance
Work Schedule
Flexibility is required for evening shifts. Peak periods extend hours of operation.
Hours of Operation (EST):
- Monday: 8:00 a.m. - 9:00 p.m.
- Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
- Thursday - Friday: 8:00 a.m. - 6:00 p.m.
- Saturday - Sunday: Closed
Peak Periods:
- January - March
- July - August
- October
Compensation and Benefits:
- Base Wage: $17.20 per hour
- Additional Benefits: $4.57 per hour for medical, dental, vision, FSA, or HSA
- Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture
About Us:
We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.
Apply Now:
For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you.
Salary Description:
$21.77 per hour
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