Customer Service Representative

3 weeks ago


El Paso, Texas, United States Pls Financial Services, Inc. Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at PLS Financial Services, Inc. in an overnight shift position.

About the Role:

The successful candidate will be responsible for delivering exceptional customer service, promoting our products and services, and ensuring all transactions are completed in compliance with federal, state, and local regulations.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service to ensure repeat business and resolve customer complaints in a timely and professional manner.
  • Sales: Promote our products and services to current and potential customers, and meet or exceed sales targets.
  • Compliance: Ensure all transactions are completed in compliance with federal, state, and local regulations, and follow company policies and procedures.
  • Cash Handling: Maintain a balanced cash drawer, complete all transactions accurately, and handle cash and other financial transactions with precision.
  • Technology: Use multiple computer applications to access information and process transactions, and maintain a high level of technical proficiency.

Requirements:

  • Experience: Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred.
  • Skills: Strong verbal communication, ability to drive sales, exceptional attention to detail, and ability to multi-task.
  • Physical Requirements: Must be able to sit and/or stand for long periods of time, lift 15 lbs, and work in a busy environment with moderate to high noise levels.

Benefits:

Eligible employees receive medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.

PLS Financial Services, Inc. is an Equal Employment Opportunity Employer.



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