Guest Services Representative

4 weeks ago


El Paso, Texas, United States Valor Hospitality Full time
Job Summary

As a Guest Services Agent with Valor Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience. You will be responsible for handling guest registration, room assignments, and providing recommendations and directions. You will also be responsible for managing guest check-ins and check-outs, verifying registration cards, and ensuring that all cash and cash equivalents are accounted for and balanced.

Key Responsibilities

Handle guest registration, room assignments, and provide quotes for room rates and up-sell the guest
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment
Pre-register, block reservations, and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies
Manage guest check-ins and check-outs in accordance with hotel credit/cash handling policies
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Resolve guest complaints and assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

Requirements

High school diploma or equivalent experience
Three to twelve months of employment in a related position guest relation position with this company or other organizations
Excellent computer and cash handling skills, ability to stand for extended periods of time, and present a sociable, outgoing, lively, and guest service-oriented demeanor

Benefits

Competitive Salary
Daily Pay
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO beginning after ninety (90) days of employment
401k with employer match
Team Member Awards and Recognition programs throughout the year
Food and Beverage Discounts
Tuition Reimbursement

About Valor Hospitality

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement, and we will provide you the opportunity to be successful.

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