Customer Service Representative

3 weeks ago


El Paso, Texas, United States Edfinancial Services Full time

About the Role:

We are seeking a dedicated Customer Service Representative to join our team at Edfinancial Services. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone, chat, or email with professionalism and patience.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent customer service and support to customers
  • Work collaboratively with experienced agents to ensure customer satisfaction

Requirements:

  • High school diploma
  • Strong computer skills
  • Excellent customer service and phone skills
  • Ability to obtain federal security clearance

Work Schedule:

Flexibility is required for evening shifts. Peak periods extend hours of operation.

Hours of Operation (EST):

  • Monday: 8:00 a.m. - 9:00 p.m.
  • Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
  • Thursday - Friday: 8:00 a.m. - 6:00 p.m.
  • Saturday - Sunday: Closed

Peak Periods:

  • January - March
  • July - August
  • October

Compensation and Benefits:

  • Base Wage: $17.20 per hour
  • Additional Benefits: $4.41 per hour for medical, dental, vision, FSA, or HSA
  • Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture

About Us:

We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.



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