Customer Service Representative
1 month ago
We are seeking a dedicated Customer Service Representative to join our team at Edfinancial Services. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.
About the RoleThis is a full-time position that requires flexibility, particularly during peak periods. You will be responsible for handling customer inquiries via phone, chat, or email with professionalism and patience. Your role involves solving problems and ensuring customer satisfaction with the support of experienced agents.
Key Responsibilities- Provide exceptional customer service via phone, chat, or email
- Solve problems and resolve customer issues in a timely and professional manner
- Work collaboratively with experienced agents to ensure customer satisfaction
- Meet productivity and quality standards
- High school diploma
- Strong computer skills
- Excellent customer service and phone skills
- Ability to obtain federal security clearance
Flexibility is required for evening shifts. Peak periods extend hours of operation.
Hours of Operation (EST)- Monday: 8:00 a.m. - 9:00 p.m.
- Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
- Thursday - Friday: 8:00 a.m. - 6:00 p.m.
- Saturday - Sunday: Closed
- Competitive hourly rate: $21.61 per hour
- Additional benefits: $4.41 per hour for medical, dental, vision, FSA, or HSA
- 11 paid holidays, generous PTO, supportive leadership, and a positive team culture
We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.
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