Customer Service Representative

4 weeks ago

Newark, New Jersey, United States PSG Global Solutions Careers Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at PSG Global Solutions Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the Healthcare Systems and Services industry.

Key Responsibilities
  • Ensure timely completion and documentation of day-to-day work activities.
  • Accurately enter facility enrollments for approval, denial or rejection.
  • Verify and process electronic or manual replenishment requests.
  • Troubleshoot internal processes, caller and customer issues.
  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
  • Perform clerical duties: filing, faxing, shredding, etc.
  • Participate in department meetings.
  • Perform ad-hoc projects for management.
  • Create and draft program letters as needed.
  • Train and review on program/product modules.
About Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions to various industries, including Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles.

Requirements
  • Minimum of 1 year call center experience.
  • Medicare knowledge is a plus.
  • Customer focused.
  • Fast and accurate data entry.
  • Clear, pleasant speaking voice.
  • Excellent communication skills (oral and written).
  • Excellent organizational and time management skills.
  • Ability to handle multiple tasks and troubleshoot issues.
  • Ability to work with little or no supervision.
  • Ability to adapt quickly to changing environment.
  • Ability to interact with a diverse group.
  • Ability to calculate figures such as discounts and percentages.
  • Ability to interact with a diverse team.
  • Ability to demonstrate improvement based on performance feedback.
  • Team player/consensus builder.
  • Certification as Pharmacy Technician is plus.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).

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