Certification Program Manager
5 days ago
NetApp Learning Services is seeking a highly skilled and motivated Certification and Accreditation Program Manager to play a pivotal role in driving the skill evaluation strategy at NetApp. As the industry leader in data management and storage solutions, NetApp recognizes the critical importance of industry standards and is committed to maintaining the highest level of expertise among its solution and product users, including customers, partners, and employees.
Key Responsibilities- Lead a community of users, developing advocates/champions of certification and accreditation
- Partner with curriculum development to align portfolio content and certification exams
- Be the certification evangelist and amplify the power and value of the certification program
- Develop integrated marketing communication deliverables to promote Certification (social media, web, event presence, newsletters, ads, etc) as well as internal awareness initiatives
- Ensure Certification plays a central role at summits, conferences, and meetups
- Build and manage performance and adoption reports that provide insights into the success of the certification program
- Manage the creation, administration, and maintenance of certification assets, according to exam blueprints
- Manage an extended team including vendors that support our exam creation, exam delivery, and asset management
- Triage exam escalations, review and revise exams, act on user feedback
- At least 8-10 years building and managing technical certification programs, including exam development, production, rollout, promotion, adoption, and bookings growth
- Experience facilitating cross-functional committees of subject matter experts
- Experience conducting job-task analyses, item creation workshops, question writing training
- Knowledge of modern proctoring tools, badging systems, and certification best practices
- Capability to logically plan and set priorities, take initiative, identify and resolve problems to produce measurable results
- Demonstrated ability to work independently and as part of a team
- Exceptional planning, time management, and organizational skills are required
- Exceptional written, verbal, and interpersonal communication skills
- Positive, proactive, and able to advocate for changes and improvements
- Experience with badging strategies and gamification a plus
- Experience with data management, storage, and public cloud infrastructures (AWS, Azure, GCE) a plus
- Bachelor's Degree (or equivalent experience) is desired with a Minimum of 8+ years Technology Sales Experience
The OTE (On Target Earnings) Range for this position is $152k-$241k and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
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