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Program Management Associate

2 months ago

San Jose, California, United States InGenesis Full time
Job Overview

InGenesis is actively seeking a dedicated Associate Program Manager within the healthcare sector to join our Program Management Team. This role involves supporting the Client Program Manager in various facets of a Managed Services program, with a focus on enhancing customer satisfaction, overseeing clinical and ancillary staffing operations, conducting orientation sessions, and ensuring both client and employee contentment.

The Associate Program Manager will play a crucial role in maintaining compliance with contractual obligations. This position is based in a corporate environment and is integral to delivering HR-related services for a healthcare client.

Key Responsibilities
  • Work closely with the Program Manager to build and sustain effective relationships with relevant client stakeholders.
  • Ensure high levels of customer satisfaction through collaboration with the program management team and central resources.
  • Prepare and present assigned client Quarterly Business Reviews (QBRs), attending meetings as preferred by the client.
  • Provide insights on compensation based on current market trends.
  • Collaborate with the program management team to proactively identify and address challenges.
  • Maintain ongoing communication with the contingent workforce and partner with Human Resources to resolve any issues.
  • Ensure that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met.
  • Oversee the onboarding and orientation processes for the workforce, including contingent and supplier personnel.
  • Ensure timely and accurate time capture processes are adhered to by suppliers and the contingent workforce.
  • Effectively manage assignment, rotation, and backup schedules to ensure client satisfaction and compliance with contracts.
  • Conduct regular client visits to foster engagement and address any concerns.
  • Encourage professional communication with staff at all organizational levels.
  • Perform additional duties as assigned.
Qualifications
  • A bachelor’s degree in business, healthcare, or a related field is required.
  • At least five years of experience in healthcare administration, program management, workforce solutions, or related business experience.
  • Strong ability to prioritize tasks, manage time effectively, set objectives, and develop actionable plans.
  • Excellent interpersonal skills with a proven track record of building strong professional relationships.
  • Demonstrated business development, presentation, and analytical capabilities.
  • Project Management Professional (PMP) Certification is preferred.
  • Proficiency in Spanish is a plus.
Physical Requirements
  • Ability to demonstrate physical agility, including bending, standing, and sitting for extended periods.
  • Capable of reaching to retrieve documents and carrying materials up to 20 pounds.
  • Local travel is expected, approximately 40-60% of the time.
About InGenesis

InGenesis is recognized as one of the largest staffing firms in the industry and is among the leading diversity-owned healthcare staffing firms in North America. We are committed to placing individuals in roles that preserve life, enhance lives, and inspire others. Our success is driven by passionate professionals who are dedicated to creating innovative solutions and delivering exceptional service to our clients. InGenesis serves nearly half of the Fortune 500 among our extensive client base, which spans healthcare, life sciences, higher education, and pharmaceutical sectors.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodation due to a disability or special need, please inform us through our website.