Experienced Customer Support Specialist

2 weeks ago


Little Ferry, New Jersey, United States Talentify Full time

Industry:
Healthcare Services

Why You Should Explore This Opportunity:
Attractive compensation of up to $32.55 per hour
Inclusive benefits package featuring equity stock purchase and 401k contributions
Defined pathways for professional development and advancement
Chance to contribute to global health equity initiatives
Flexible remote work options available for eligible candidates
Work environment focused on diversity and inclusion

Key Responsibilities:
Handle and document customer inquiries via telephone, resolving issues per established corporate policies
Act as a communication bridge between healthcare providers, insurance plans, and internal staff
Analyze provider and insurance contracts to deliver precise information during calls
Organize and track workload to ensure timely resolution of customer issues
Engage in telephonic surveys and comply with departmental protocols

Essential Qualifications:
High school diploma or equivalent experience
Must be at least 18 years old
A minimum of 1 year of experience in a Medicare and HMO setting
At least 1 year of customer service experience in a healthcare environment
Typing proficiency of 40-50 words per minute

Preferred Qualifications:
2+ years of administrative experience in scheduling or training within a healthcare context
1+ years of experience in authorization/referral processing
1+ years of experience in claims processing or claims customer service
Familiarity with standard billing practices
Ability to interpret provider and insurance contracts

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