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Customer Support Technician

2 months ago

Little Ferry, New Jersey, United States UltraLinq Full time
About Us:
UltraLinq Healthcare Solutions, Inc. is a pioneering SaaS cloud-based solution for medical imaging. We empower our clients to read, store, report, and archive medical images from any location with internet access. As a well-established SaaS organization with an innovative mindset, we are committed to enhancing the healthcare experience for providers and professionals alike.

Our Team:
We are on the lookout for a dedicated Technical Support Technician to become part of our dynamic team. This role is ideal for individuals who thrive on troubleshooting, enjoy collaborating within a close-knit team, and are eager to contribute to the development of processes and procedures.

Why Join Us:
Embarking on a career in Health Information Technology? This position serves as an excellent entry point. You will gain insights into the expanding realm of cloud-based software and its transformative role in regulated medical devices, as UltraLinq is recognized by the FDA as a Class II Medical Device and holds a CE mark as a Class I Medical Device.

In this role, you will delve into topics such as PACS, SaaS, DICOM interoperability, and virtual reporting solutions, including HL7 integration.

Key Responsibilities:
- Utilize your technical skills to efficiently resolve both straightforward and intricate issues.
- Address technical inquiries from clients via phone and Zendesk.
- Develop FAQs and other documentation to aid in problem resolution.
- Collaborate with colleagues to document and resolve product-related challenges.
- Maintain excellent communication with customers throughout the troubleshooting process.
- Provide thorough documentation of reported issues and their resolutions.
- Offer constructive feedback regarding product performance based on customer input.
- Propose enhancements to improve the overall customer experience.

Qualifications:
- At least 1 year of experience in a customer-facing support role.
- Relevant work or educational background that necessitated critical thinking for problem-solving.
- Experience in help desk support, healthcare IT, or a related field is advantageous.
- Background in high-volume retail or server roles is also beneficial, as skills from these positions transfer well.

Skills Required:
- Exceptional professional and technical writing abilities, particularly for internal documentation.
- Outstanding verbal and written communication skills for customer interactions.
- Proven aptitude for troubleshooting and diagnosing technical issues.
- Strong customer service orientation with a commitment to client satisfaction.
- Excellent attention to detail, time management, and organizational skills.
- Ability to work independently within established processes.
- A passion for healthcare is a significant advantage.

Benefits:
At UltraLinq, we prioritize personal and professional development, reflected in our comprehensive benefits package, which includes health insurance, 401K options, pre-tax commuter benefits, a flexible vacation policy, and a vacation incentive.

Application Process:
Interested candidates are encouraged to submit their resume along with a cover letter detailing their interest in the Healthcare IT sector.

Diversity and Equal Opportunity:
We welcome applications from all qualified individuals eligible to work in the United States, regardless of nationality, religion, gender identity, age, ancestry, sexual orientation, marital status, disability, military service, or any other non-merit factors.