Customer Engagement Specialist

2 weeks ago

Little Ferry, New Jersey, United States RMI Full time
Company Overview:
RMI is committed to crafting innovative, community-oriented marketing strategies tailored for national brands.

We delve into every facet of a brand, understanding the local demographic and customer relationship objectives to establish a significant presence within the community.

The Entry Level Customer Engagement Specialist will concentrate on recognizing and nurturing relationships with targeted potential clients and specific customer segments.

We seek an individual capable of transforming leads generated by our business development and customer service teams into loyal customers.

The Entry Level Customer Engagement Specialist will thrive in a collaborative team atmosphere focused on delivering exceptional customer interaction, professional growth, and consistently surpassing expectations.


KEY RESPONSIBILITIES:
  • Assess and identify suitable customers from provided leads through thorough screening and proactive customer engagement.
  • Investigate each customer's and client's unique requirements and recommend suitable products and services while upholding the brand's integrity through professional interactions.
  • Collaborate with internal teams to create proposals and other presentation materials as necessary for assigned campaigns and initiatives.
  • Engage in continuous training programs, networking opportunities, and regional conferences to remain informed about industry trends and the latest information.
  • Cultivate trusted relationships with the client group by anticipating customer needs and offering solutions and guidance related to business opportunities.
  • Relay demand and market objectives to Senior Account Executives for ongoing feedback and enhancement of campaigns and projects.

QUALIFICATIONS:
  • Bachelor’s degree or proven success in a similar customer-facing role.
  • Proficient technology skills with Microsoft Office and general applications.
  • Strong problem-solving, influencing, and negotiation abilities.
  • Excellent written and verbal communication skills.
  • Previous experience in customer service and sales.
  • Comfortable delivering presentations regularly and engaging with clients and customers daily through meetings and virtual interactions.

• Flexibility in work schedule and willingness to travel is advantageous.

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