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Healthcare Customer Support Manager

2 months ago

Little Ferry, New Jersey, United States Talentify Full time

Industry:
Healthcare Services

Why Explore This Career Opportunity:
Competitive salary reaching up to $94,500 annually
Prospects for professional development and advancement within the organization
Flexible remote work options available within the U.S.
Comprehensive benefits package, including incentive and recognition programs
Equity stock purchase options and 401k contributions
Supportive and collaborative workplace culture

Key Responsibilities:
Oversee, evaluate, authorize, and direct the work activities of assigned team members
Assess team performance metrics and review productivity and quality standards
Organize and lead monthly team meetings
Enhance team capabilities by providing information, educational resources, and growth opportunities
Address staff inquiries and offer guidance
Identify strategies to improve auto adjudication and develop staff competencies for further career progression

Essential Qualifications:
High School Diploma / GED or equivalent work experience
Minimum of 2 years of customer service experience in the healthcare sector
At least 1 year of experience in medical claims processing
1+ years of prior leadership experience
Familiarity with GEHA members

Preferred Qualifications:
5+ years of experience in analyzing and resolving customer issues in an office, claims, or customer service setting
Residing in the Kansas City area