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Customer Engagement Associate

2 months ago

Little Ferry, New Jersey, United States Umdaschgroup Ventures Full time

Client Support Specialist

We are seeking a dynamic and motivated individual to join our team as a Client Support Specialist. At Umdaschgroup Ventures, we pride ourselves on delivering exceptional service to our clients in the construction industry.

Company Overview

Umdaschgroup Ventures is a forward-thinking organization specializing in innovative solutions for concrete forms, both new and refurbished. We are committed to enhancing our clients' experiences and expanding our market presence.

Role Overview

As a Client Support Specialist, your primary focus will be on:

  • Prioritizing client satisfaction and tailoring our services to meet their specific needs.
  • Ensuring a seamless process from order placement to product delivery.
  • Contributing to the growth of our client and dealer network.
  • Working autonomously while being an integral part of our enthusiastic team.

Key Responsibilities

In this role, you will:

  • Act as a reliable point of contact for our clients, providing expert guidance and support.
  • Take ownership of the entire order process, ensuring timely and accurate delivery.
  • Engage with clients to understand their requirements and offer tailored solutions.
  • Participate in business development initiatives to expand our client base.

Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent.
  • A strong interest in sales and customer service.
  • Familiarity with emerging technologies.
  • Proficiency in MS Office applications, particularly Word and Excel.
  • Fluency in English.
  • Excellent organizational skills and a proactive approach.
  • Ability to build and maintain professional relationships.
  • Willingness to travel for client meetings, approximately 20% of the time.

What We Offer

Umdaschgroup Ventures provides:

  • Career advancement opportunities.
  • Comprehensive training and development programs.
  • Competitive salary and benefits package.
  • Flexible remote work options.
  • A supportive work environment where you can make a significant impact.

We are committed to maintaining confidentiality in accordance with EEO guidelines.