Current jobs related to Experienced Customer Care Supervisor - Little Ferry, New Jersey - Talentify

  • Customer Service Supervisor

    3 weeks ago

    Little Ferry, New Jersey, United States Stride Full time

    Job DescriptionThe Service & Support Reclamations Supervisor is responsible for overseeing the reverse logistics functions for course materials and company-issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with...

  • Shift Supervisor Trainee

    4 weeks ago

    Little Ferry, New Jersey, United States CVS Health Full time

    Job SummaryCVS Health is seeking a Shift Supervisor Trainee to join our team. As a Shift Supervisor Trainee, you will be responsible for preparing for future supervisory responsibilities, completing basic operations and management skills training, and learning about key aspects of the business.Key ResponsibilitiesWork effectively with store management and...

  • Shift Supervisor Trainee

    2 weeks ago

    Little Ferry, New Jersey, United States CVS Health Full time

    Job SummaryCVS Health is seeking a Shift Supervisor Trainee to join our team. As a Shift Supervisor Trainee, you will be responsible for preparing for future supervisory responsibilities, completing basic operations and management skills training, and learning about key aspects of the business.Key ResponsibilitiesWork effectively with store management and...

  • Customer Care Team Lead

    4 weeks ago

    Little Ferry, New Jersey, United States LovelyGroup Full time

    About the RoleWe are seeking a highly skilled Customer Care Manager to join our team at LovelyGroup. As a key member of our customer service team, you will be responsible for directing and supporting the day-to-day operations of our customer care team.Key ResponsibilitiesDirect and support the customer care team to deliver exceptional service levelsPartner...

  • Head of Customer Success Lead

    1 week ago

    Little Ferry, New Jersey, United States kea Full time

    About keakea is a rapidly growing company revolutionizing the way restaurants operate. With $29 million in funding from top Silicon Valley investors, we're expanding our team to drive the world's commerce by empowering restaurants to operate more intelligently and own their relationship with customers.The RoleWe're seeking an experienced customer enthusiast...

  • Head of Customer Success

    4 weeks ago

    Little Ferry, New Jersey, United States Apera AI Full time

    Job Title: Head of Customer SuccessApera AI is seeking an experienced Head of Customer Success to join our growing team. As a key member of our organization, you will be responsible for leading and developing our Customer Success department, ensuring our customers achieve their goals and objectives.Key Responsibilities:Lead and develop the Customer Success...

  • Customer Success Manager, East

    3 weeks ago

    Little Ferry, New Jersey, United States Swooped Full time

    About Our CompanySwooped is a leading provider of cloud-based solutions for businesses. Our mission is to empower companies to build, scale, and secure their online presence.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of Enterprise...

  • Account Executive

    4 weeks ago

    Little Ferry, New Jersey, United States NICE Full time

    About the RoleNICE is seeking a highly motivated and experienced Account Executive to join our team. As a key member of our sales team, you will be responsible for delivering world-class account management and business direction to our most important customers.Key ResponsibilitiesBuild long-term relationships with new and existing customers by understanding...

  • Head of Customer Success Lead

    1 week ago

    Little Ferry, New Jersey, United States Apera AI Full time

    Apera AI: Revolutionizing Factory AutomationWe are seeking an experienced Head of Customer Success to join our dynamic team at Apera AI. As a key member of our organization, you will be responsible for leading and developing our existing Customer Success team, while strategically growing the department to meet the evolving needs of our customers.As a...

  • Head of Institutional Customer Success

    2 weeks ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    About the RoleWe are seeking a highly experienced and results-driven Head of Institutional Customer Success to lead our customer success division and drive the growth of our institutional business. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive customer success strategy that aligns with our...

  • Account Executive

    4 weeks ago

    Little Ferry, New Jersey, United States NICE Full time

    About the RoleWe are seeking a highly skilled and experienced Account Executive to join our team at NICE. As a key member of our Sales team, you will be responsible for finding, developing, and closing new business opportunities in our target sectors, including Telco, Utilities, Logistics, Healthcare, and Insurance.Key ResponsibilitiesIdentify and pursue new...

  • Customer Service Representative

    3 weeks ago

    Little Ferry, New Jersey, United States Miaplaza, Inc. Full time

    About Miaplaza, Inc.Miaplaza, Inc. is a mission-driven company dedicated to innovative education solutions for children who learn in diverse ways. Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform.Job Title: Customer Service...

  • Senior Director of Institutional Customer Success

    3 days ago

    Little Ferry, New Jersey, United States Varsity Tutors, a Nerdy Company Full time

    About the RoleWe are seeking a highly experienced and dynamic Head of Institutional Customer Success to lead our Varsity Tutors for Schools team. This critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding our institutional business and maximizing team performance.Key...

  • Home Health Physical Therapist

    4 weeks ago

    Little Ferry, New Jersey, United States BAYADA Home Health Care Full time

    Job Title: Physical Therapist - Home HealthBAYADA Home Health Care is seeking a skilled Physical Therapist to join our team in Little Ferry, New Jersey.About the JobWe are looking for a compassionate and experienced Physical Therapist to provide high-quality care to our clients in their homes. As a Physical Therapist with BAYADA, you will have the...

  • Nurse Specialist

    2 weeks ago

    Little Ferry, New Jersey, United States BAYADA Home Health Care Full time

    About BAYADA Home Health CareWe're a leading provider of home health care services, dedicated to delivering high-quality care to our clients. Our team of experienced nurses and caregivers work together to provide personalized support and care to individuals of all ages and abilities.Job DescriptionWe're seeking a Registered Nurse (RN) to join our team as a...

  • Occupational Therapist

    1 month ago

    Little Ferry, New Jersey, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home HealthBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Little Ferry, New Jersey.Job Summary:We are looking for a compassionate and experienced Occupational Therapist to provide high-quality care to our clients in their homes. As a member of our team, you will work closely with...

  • Occupational Therapist

    1 month ago

    Little Ferry, New Jersey, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home HealthBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Little Ferry, New Jersey.Job Summary:We are looking for a compassionate and experienced Occupational Therapist to provide high-quality care to our clients in their homes. As a member of our team, you will work closely with...

  • Occupational Therapist

    4 weeks ago

    Little Ferry, New Jersey, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home HealthBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Little Ferry, New Jersey.About the Job:We are looking for a compassionate and experienced Occupational Therapist to provide high-quality care to our adult and geriatric clients in their homes throughout Hudson...

  • **Shift Supervisor**

    2 months ago

    Little Falls, New Jersey, United States Grand Fitness Mgmt, LLC Full time

    Job SummaryGrand Fitness Mgmt, LLC is seeking a highly motivated and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for overseeing the daily operations of our fitness center, ensuring that all team members are working efficiently and effectively.Key ResponsibilitiesTeam Management: Supervise and coordinate the...

  • Parts Sales Representative

    2 weeks ago

    Little Ferry, New Jersey, United States Worthington Tractor Parts, Inc. Full time

    Parts Sales Job DescriptionWe are seeking a highly motivated and experienced Parts Sales professional to join our team at Worthington Tractor Parts, Inc. in Leesburg, Indiana.Key Responsibilities:Provide exceptional customer service and support via phone, internet, and in-person interactions.Sales of tractor parts and equipment to customers with a strong...

Experienced Customer Care Supervisor

2 months ago

Little Ferry, New Jersey, United States Talentify Full time

Industry Sector:
Healthcare Services

Why Explore This Career Opportunity:
Attractive compensation reaching up to $31.44 per hour
Pathway for professional growth and advancement within the organization
Extensive benefits package
Defined direction and development opportunities for various roles
Remote work options available within California
Supportive and inclusive workplace culture

Key Responsibilities:
Act as the primary contact for all Customer Service Representatives (CSRs)
Address escalated concerns from CSRs
Oversee call queues, breaks, and meal periods
Facilitate communication between departments to resolve customer service challenges
Create and deliver training materials
Onboard and train new team members
Document and address customer inquiries via phone
Interpret provider and health plan agreements to provide accurate information
Record issues in the Customer Service Tracking system
Organize and prioritize workload to effectively resolve issues
Respond to customer inquiries with timely resolutions
Engage in outreach initiatives and telephonic surveys
Maintain quality and productivity standards for incoming calls
Build positive relationships and uphold individual self-esteem

Essential Qualifications:
High school diploma/GED or equivalent experience
Must be at least 18 years old
Minimum of 2 years of experience in a Medicare and HMO setting
At least 2 years of claims processing or claims customer service experience
2+ years of customer service experience in a healthcare environment
1+ years of experience in authorization/referral processing
Typing speed of 40-50 words per minute
Proficient in computer and Windows PC applications
Ability to work standard business hours, with potential for overtime or weekend shifts

Preferred Qualifications:
2+ years of experience training new hires in a call center customer service role
2+ years of office experience in scheduling or training within the healthcare sector
Understanding of standard billing practices
Ability to interpret provider and health plan agreements