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Client Support Specialist

2 months ago

Little Ferry, New Jersey, United States Talentify Full time

Industry Sector:
Healthcare Services

Why Explore This Career Opportunity

Compensation up to $28.27 per hour
Comprehensive benefits package
Opportunities for professional growth
Flexibility to work remotely from anywhere within the U.S.
Supportive work environment emphasizing diversity and inclusion
Chance to contribute to global health equity initiatives

Key Responsibilities

Respond to incoming customer inquiries and provide assistance regarding benefits, eligibility, billing, authorizations for treatment, explanations of benefits, and claims
Resolve customer concerns during the initial contact and navigate complex systems to deliver accurate information
Establish strong connections with members and providers by offering clear information and addressing questions positively
Record necessary information in databases and investigate complex issues across various platforms
Achieve performance targets in efficiency, call quality, customer satisfaction, and attendance

Essential Qualifications

High School Diploma / GED
Minimum of 1 year experience in a similar role utilizing phones and computers as primary tools
Proficiency with computer and Windows PC applications
Capability to successfully complete Customer Service training programs
Must be at least 18 years old
Availability to work full-time, Monday - Friday between 8:00am - 5:00pm CST, including occasional overtime

Preferred Qualifications

Previous experience in healthcare
Experience in a call center environment

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