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Customer Service Representative

2 months ago

Norwalk, Connecticut, United States CubeSmart Full time

About CubeSmart

CubeSmart is a leading provider of self-storage solutions, offering a range of storage options to individuals and businesses.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Keyholder, you will be responsible for providing exceptional customer service, managing the leasing process, and taking ownership of our retail business.

Key Responsibilities

  • Listen to customers to understand their unique needs and provide personalized solutions
  • Become an expert in self-storage by renting storage spaces and managing the leasing process
  • Take ownership of our retail business, including maintaining a clean and organized store environment
  • Participate in operations activities, such as performing lock checks and showing units to potential customers
  • Utilize our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory

Requirements

  • A positive and outgoing personality with a passion for helping people
  • Experience in retail or customer service preferred
  • Basic computer skills
  • Ability to work Saturdays and Sundays
  • Valid driver's license and insurance with access to reliable transportation

What We Offer

  • Competitive hourly rate and bonus opportunities
  • PAID TIME OFF, VACATION, SICK, and HOLIDAYS
  • GENEROUS HEALTH BENEFITS
  • 401k RETIREMENT PLAN with COMPANY MATCH
  • SHORT TERM DISABILITY
  • TUITION REIMBURSEMENT
  • STORAGE DISCOUNTS

Why Work at CubeSmart?

  • You will make a difference in the lives of our customers
  • You will belong to a team that values customer satisfaction and employee growth
  • You will have opportunities to grow with our company