Client Relations Specialist

2 weeks ago

Tallahassee, United States UP HEALTH PLLC Full time
Overview

Role Objective

The Client Services Representative (CSR) is tasked with formulating a strategic approach to foster new and enhance existing business connections, thereby achieving essential performance metrics.

As a vital member of the growth team, the CSR will work towards amplifying awareness, generating referrals, and increasing admissions within the behavioral health sector.

This position is designated to cover specific regions, promoting the comprehensive array of services offered by UpHealth Behavioral.

The role embodies a commitment to integrity and service, reflecting the core values of the organization in all responsibilities undertaken.

Key Responsibilities:


1. Proactively seek out new business opportunities through cold calling and in-person meetings to build a robust pipeline of prospective and active accounts.

2. Collaborate with UpHealth Behavioral leadership to leverage strategic initiatives across various teams, including admissions, clinical, revenue, alumni, and medical.

3. Optimize existing resources and develop new strategies to meet or surpass growth objectives.

4. Establish goals and timelines for securing new and enhanced key account opportunities.

5. Provide exceptional follow-up with both prospects and established relationships.

6. Maintain comprehensive knowledge of the full range of services provided by the company.

7. Travel to attend relevant events, conferences, and meetings as necessary.

8. Uphold a professional demeanor at all times.

9. Complete all mandated compliance training and maintain up-to-date CRM documentation on a regular basis.

10. Meet minimum weekly outbound activity targets, including calls, meetings, and email outreach.

11. Participate in team and company meetings.

12. Identify and engage new potential strategic clients, groups, or industries.

13. Achieve designated revenue and utilization goals.


Qualifications and Skills:

1. 2-3 years of experience in the behavioral health sector.

2. Comprehensive understanding of commercial insurance, behavioral health trends, market analysis, and sales strategies.

3. Established relationships with hospitals and employee assistance programs.

4. Proven experience in sales and business development, including cold calling, appointment setting, presentations, and closing deals.

5. In-depth knowledge of behavioral health services and levels of care (detox, residential, PHP, IOP, OP).

6. Proficiency in Salesforce, MS Office Suite, and other sales enablement tools (HubSpot, Definitive Healthcare, etc.).

7. Strong analytical and problem-solving abilities.

8. Demonstrated capacity for follow-through, prioritization, and multitasking.

9. Excellent verbal and written communication skills.

10. Ability to exercise sound judgment and discretion.

11. Outstanding organizational and time management skills.

12. Exceptional interpersonal and relationship-building capabilities.

13. A genuine enthusiasm for contributing positively to the team's overall success.

14. Valid Driver's License required.

15. Flexibility to work during and after natural or man-made disasters may be necessary.


Core Values of UpHealth:

Trustworthiness, Accountability, Integrity, Respect, Leadership.

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, United States PFS - Professional Financial Services Full time

    Are you passionate about delivering outstanding communication and support? Do you excel in providing exceptional client service and fostering strong relationships? Your expertise can be instrumental in assisting our clients with their automotive financing requirements, both via phone and face-to-face interactions. If you are eager to make a positive impact,...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Customer Experience Account ManagerJob OverviewThe Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels, including case management systems, phone calls, and email...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels including case management systems, telephonic...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are effectively addressed. This role involves engaging with clients through various channels including case management systems,...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position OverviewThe Customer Experience Account Manager acts as the main point of contact for a designated set of clients, ensuring their needs and expectations are consistently met. This role involves engaging with clients through various channels, including case management systems, phone calls, and emails, to address inquiries related to orders, shipping...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position OverviewThe Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. You will interact with clients through various channels, including case management systems, phone calls, and emails, addressing inquiries related to order statuses,...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position Overview:The Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. Your role will involve engaging with clients through various channels including case management systems, telephonic communication, and electronic correspondence to...

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, Florida, United States Vicki Catsimpiris - State Farm Agent Full time

    Position OverviewAre you looking to make a significant impact in your career while having the freedom to shape your professional journey? If you have aspirations of managing your own business in the future but are not quite ready to take that leap, we invite you to explore this opportunity. As part of our agency team, you will receive mentorship and support...

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, United States American Power and Gas Full time

    Position Overview:We are currently seeking enthusiastic individuals to join our team as Customer Experience Representatives. This role is ideal for those who are eager to develop their skills in a supportive environment while earning a competitive income.About Us:American Power & Gas is a prominent provider of sustainable energy solutions for residential and...

  • Client Relations Supervisor

    2 weeks ago

    Tallahassee, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we are driven by a collective mission - empowering individuals to excel in critical moments. Our commitment to safety underpins our daily operations, as we strive to create secure environments. We achieve this by developing cutting-edge technologies across our comprehensive safety and security framework, which includes...

  • Client Relations Account Manager

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerRole Overview:The Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels, including case management systems, phone...

  • Senior Client Support Specialist

    2 weeks ago

    Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through effective communication and problem-solving skills. This role involves receiving and making calls to assist customers with inquiries, service requests,...

  • Client Relations Manager

    1 month ago

    Tallahassee, United States OED Solutions Full time

    Job DescriptionJob DescriptionWe are seeking an enthusiastic and motivated individual to join our team as an Entry-Level Client Relations Manager. We specialize in creating exceptional client experiences and fostering long-term relationships through innovative solutions in the event marketing industry.As an Entry-Level Client Relations Manager, you'll...

  • Travel Nurse RN

    6 days ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Post Anesthesia Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join their team.About the JobJob Type: Travel NursingSpecialty: Post Anesthesia CareDiscipline: Registered Nurse (RN)Shift: 12 hours, daysHours per Week: 40Duration: 13 weeksAbout the...

  • Travel Nurse RN Labor and Delivery Specialist

    4 days ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN Labor and Delivery SpecialistWe are seeking a skilled Travel Nurse RN Labor and Delivery Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Labor and Delivery Specialist, you will be responsible for providing high-quality patient care in a Labor and Delivery setting.About the JobJob Type: Travel...

  • Travel Nurse RN

    4 days ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Post Anesthesia Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join their team in Tallahassee, Florida.About the JobJob Type: Travel NursingSpecialty: PACU - Post Anesthesia CareDiscipline: RNShift: 12 hours, daysHours per Week: 40Duration: 13 weeksAbout the...

  • Senior Client Support Specialist

    1 week ago

    Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Job Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through both inbound and outbound communication. This role involves routine interactions to ensure customer satisfaction while working remotely. Key...

  • Client Support Specialist

    2 weeks ago

    Tallahassee, United States Randstad Full time

    Join a Leading Team in Customer SupportA prominent organization is seeking a temporary-to-permanent Client Support Specialist. In this role, you will be responsible for:Managing incoming and outgoing communications on a multi-line phone systemResponding to customer inquiries through email and online chatCollaborating with various departments regarding order...

  • Client Support Specialist

    2 weeks ago

    Tallahassee, Florida, United States Team Horner Full time

    Position OverviewReports To: Branch ManagerFLSA: Non-ExemptHours: Full-timeRole SummaryThe Client Support Specialist is responsible for delivering prompt, courteous, and efficient service at the front counter and through inside sales at our branch. The ideal candidate will be a collaborative team member who is energetic, proactive, enjoys engaging with...

  • Client Support Specialist

    2 weeks ago

    Tallahassee, United States UniFirst Full time

    Client Support Specialist - UniFirstLocation:Tallahassee, FloridaAs a prominent player in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has established itself as one of the largest entities in the garment services sector.Recognized on the Forbes Platinum 400 - Best Big Companies List, UniFirst boasts a workforce...