Client Relations Supervisor

2 weeks ago

Tallahassee, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we are driven by a collective mission - empowering individuals to excel in critical moments. Our commitment to safety underpins our daily operations, as we strive to create secure environments. We achieve this by developing cutting-edge technologies across our comprehensive safety and security framework, which includes essential communication devices, AI-enhanced video surveillance, and integrated command center solutions. Our efforts connect public safety organizations and businesses, fostering collaboration that is vital for effective assistance during emergencies. The impact of our work is significant.

Department Overview

Motorola Solutions stands as a premier provider in the realm of professional mobile communication systems, boasting a rich legacy of technological advancements and a vast global installation footprint. Our primary focus lies in delivering mission-critical digital communication systems tailored for Government and Public Safety sectors.

Job Description

The Client Relations Supervisor (CRS) is dedicated to ensuring exceptional customer engagement and satisfaction throughout the delivery of Motorola's Lifecycle Service offerings. The CRS oversees government contracts, ensuring the effective provision of service products to local government clients. This role involves managing relationships with external partners responsible for service delivery, as well as overseeing contract renewals, proposals, accurate forecasting, and the development of Statements of Work. The CRS is accountable for meeting profit and loss targets and managing receivables, while also ensuring service billing and cost performance goals are achieved. A key responsibility includes marketing sophisticated service programs across various levels within customer organizations, collaborating closely with both direct and indirect sales teams. The CRS will formulate service account plans and strategies tailored to assigned accounts, with a strong emphasis on cultivating customer relationships to drive service growth.

Key Responsibilities:

  • Act as the primary contact for contract management, ensuring compliance with service delivery and Service Level Agreements (SLAs).
  • Engage with customers to address concerns and implement corrective actions.
  • Maintain service scope as outlined in contracts, ensuring customers are aware of their service obligations.
  • Provide timely and relevant reporting as required by service contracts.
  • Oversee subcontractor deliverables and ensure adherence to agreed-upon scopes and outcomes.
  • Address product quality issues as necessary.
  • Participate in case management processes to guarantee effective service delivery.
  • Assist partners and vendors with billing and payment inquiries.
  • Identify and implement improvements to enhance service quality and delivery practices.
  • Ensure operational documentation is current and relevant.
  • Manage third-party vendors as required.
  • Facilitate contract change management as needed.
  • Effectively oversee Manufacturer Representative assigned service contracts.
  • Collaborate with National System Service for contract management and renewals.
  • Gather and submit Booking Packages for contract processing.
  • Work closely with the Motorola Program Manager to ensure a seamless transition from project implementation to warranty support.
  • Document support and service expectations clearly for customers, ensuring their operational needs are met.
  • Develop and update Customer Support Plans in conjunction with customer and Motorola Field teams.
  • Create Statements of Work for customers and service providers.
  • Manage the service contract renewal process for all assigned agreements, including updates to customer inventories and pricing.
  • Lead coordination of change requests and oversee their implementation.
  • Collaborate with customers on opportunities for upselling and cross-selling.
  • Participate in revenue and margin forecasting related to service agreements.
  • Achieve on-time contract renewal objectives.

Additional Qualifications:

Possess a strong understanding of Motorola Solutions products and services, along with proficiency in Oracle/Services lifecycle tools. Excellent communication skills, both verbal and written, are essential. The ideal candidate is a goal-oriented self-starter with the ability to effectively market and manage service support contracts related to Project 25 and associated wireless technologies. Sales acumen in establishing customer relationships and closing service support opportunities is crucial. Proficiency in Google and Microsoft business applications (e.g., Outlook, Word, Excel, PowerPoint) is required.

Basic Requirements:

A minimum of 5 years of experience in one of the following areas: Lifecycle Service Account Management, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, or Technical Services Sales. Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available for this position.

Travel Requirements:

25-50% travel may be necessary.

Relocation:

No relocation assistance is provided.

Position Type:

Experienced professionals are encouraged to apply.

Referral Payment Plan:

Yes.

Our U.S. Benefits Include:

  • Incentive Bonus Plans
  • Medical, Dental, and Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more.

EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, United States PFS - Professional Financial Services Full time

    Are you passionate about delivering outstanding communication and support? Do you excel in providing exceptional client service and fostering strong relationships? Your expertise can be instrumental in assisting our clients with their automotive financing requirements, both via phone and face-to-face interactions. If you are eager to make a positive impact,...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Customer Experience Account ManagerJob OverviewThe Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels, including case management systems, phone calls, and email...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels including case management systems, telephonic...

  • Client Relations Account Manager

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerRole Overview:The Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. This role involves engaging with clients through various channels, including case management systems, phone...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position Title: Customer Experience Account ManagerJob Overview:The Customer Experience Account Manager acts as the main point of contact for a designated group of clients, ensuring that all client requirements and expectations are effectively addressed. This role involves engaging with clients through various channels including case management systems,...

  • Client Relations Account Specialist

    1 week ago

    Tallahassee, United States Danfoss LLC Full time

    Position OverviewThe Customer Experience Account Manager acts as the main point of contact for a designated set of clients, ensuring their needs and expectations are consistently met. This role involves engaging with clients through various channels, including case management systems, phone calls, and emails, to address inquiries related to orders, shipping...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position OverviewThe Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. You will interact with clients through various channels, including case management systems, phone calls, and emails, addressing inquiries related to order statuses,...

  • Client Relations Manager

    1 month ago

    Tallahassee, United States OED Solutions Full time

    Job DescriptionJob DescriptionWe are seeking an enthusiastic and motivated individual to join our team as an Entry-Level Client Relations Manager. We specialize in creating exceptional client experiences and fostering long-term relationships through innovative solutions in the event marketing industry.As an Entry-Level Client Relations Manager, you'll...

  • Client Relations Account Specialist

    2 weeks ago

    Tallahassee, United States Danfoss LLC Full time

    Position Overview:The Customer Experience Account Manager acts as the primary liaison for a designated portfolio of clients, ensuring that all client requirements and expectations are fulfilled. Your role will involve engaging with clients through various channels including case management systems, telephonic communication, and electronic correspondence to...

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, Florida, United States Vicki Catsimpiris - State Farm Agent Full time

    Position OverviewAre you looking to make a significant impact in your career while having the freedom to shape your professional journey? If you have aspirations of managing your own business in the future but are not quite ready to take that leap, we invite you to explore this opportunity. As part of our agency team, you will receive mentorship and support...

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, United States UP HEALTH PLLC Full time

    OverviewRole ObjectiveThe Client Services Representative (CSR) is tasked with formulating a strategic approach to foster new and enhance existing business connections, thereby achieving essential performance metrics. As a vital member of the growth team, the CSR will work towards amplifying awareness, generating referrals, and increasing admissions within...

  • Client Relations Specialist

    2 weeks ago

    Tallahassee, United States American Power and Gas Full time

    Position Overview:We are currently seeking enthusiastic individuals to join our team as Customer Experience Representatives. This role is ideal for those who are eager to develop their skills in a supportive environment while earning a competitive income.About Us:American Power & Gas is a prominent provider of sustainable energy solutions for residential and...

  • Public Relations/Investor Relations Business Development Manager

    1 hour ago

    Tallahassee, United States Notified Full time

    Job SummaryWe are seeking a highly motivated and experienced Public Relations/Investor Relations Business Development Manager to join our team at Notified. As a key member of our sales team, you will be responsible for developing and executing public relations programs for our financial and non-financial clients.Key ResponsibilitiesSales FunctionsQualify new...

  • Facade Supervisor

    2 weeks ago

    Tallahassee, Florida, United States Rust-Oleum Corporation Full time

    POSITION SUMMARYThe Facade Supervisor at Rust-Oleum Corporation is tasked with overseeing the safety, efficiency, and quality of the building envelope operations. Safety remains the utmost priority and is integrated into every aspect of our projects. As the designated leader of the team, the Facade Supervisor emphasizes safety, team management, and the...

  • Operations Supervisor

    1 month ago

    Tallahassee, Florida, United States Alight Full time

    Your candidacy is currently being considered for a requisition for Strada. As you may be aware, Alight has divested its Payroll & Professional Services business to Strada. This position is aligned to the new Payroll & Professional Services owned by Strada.Summary:The position of Operations Supervisor is an important role in our Human Resources Outsourcing...

  • Construction Site Supervisor

    1 week ago

    Tallahassee, Florida, United States George Speers Masonry Full time

    Job OverviewThe Construction Site Supervisor is responsible for directing and overseeing the workforce on a construction site.This role involves managing masonry projects from inception to completion, ensuring that all tasks are executed within the specified timeframe and meet the required quality standards. The ideal candidate will possess:Exceptional...

  • Public Relations Account Manager

    3 weeks ago

    Tallahassee, United States The Zimmerman Agency Full time

    One of the south's leading PR firms seeks an experienced public relations account manager. Qualified candidates will have 2-3 years experience in public relations, preferably in the hospitality space. Must provide day-to-day client communication and build confidence and tactical direction to team. Someone who is a self starter, motivated to learn and grow....

  • Public Relations Account Manager

    3 weeks ago

    Tallahassee, United States The Zimmerman Agency Full time

    One of the south's leading PR firms seeks an experienced public relations account manager. Qualified candidates will have 2-3 years experience in public relations, preferably in the hospitality space. Must provide day-to-day client communication and build confidence and tactical direction to team. Someone who is a self starter, motivated to learn and grow....

  • Branch Operations Supervisor

    2 weeks ago

    Tallahassee, United States CFA Institute Full time

    Position OverviewAt CFA Institute, the Branch Operations Supervisor plays a crucial role in supporting Branch Managers to cultivate a productive work atmosphere that prioritizes exceptional customer service. This position involves providing guidance and training to branch personnel, ensuring they are equipped to meet customer needs effectively.Key...

  • Travel Nurse RN

    3 hours ago

    Tallahassee, Florida, United States HealthEcareers - Client Full time

    About the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN to provide high-quality care to patients in need of hospice services.Job SummaryProvide compassionate and individualized care to patients with terminal illnesses.Develop and implement personalized care plans to meet the unique needs of each patient.Collaborate with interdisciplinary...