IT Support Technician

2 weeks ago


Denver, Colorado, United States InsideHigherEd Full time

Join Our Dynamic Team

We are looking for an IT Support Technician to become a vital part of our Customer Service Division. In this role, you will deliver technical assistance to faculty, staff, and students, ensuring the effective functioning of our IT infrastructure.

Key Responsibilities:

  • Collect, evaluate, and present data for operational needs
  • Enhance the performance of computer systems
  • Provide assistance with networking, printing, and client workstations
  • Support users via phone, online, in-person, and on-site assistance
  • Work collaboratively with colleagues to resolve tasks and incidents
  • Oversee hardware and software upkeep
  • Document processes and identify necessary software updates

Qualifications:

  • Associate's degree in a relevant discipline
  • 1 - 2 years of experience in client support
  • Skilled in troubleshooting both Windows and Macintosh systems

Preferred Skills:

  • Bachelor's degree in Information Technology or a related area
  • Certifications in Apple and Dell products
  • Experience in an academic environment

Work Environment:

  • Periods of increased workload
  • Collaborative, team-oriented atmosphere
  • Moderate noise levels with exposure to electronic devices

Physical Requirements:

  • Ability to sit for extended durations and lift items up to 50 pounds
  • Engage in various physical activities including walking, climbing, and crawling

Work Schedule:

  • Standard workweek with potential for occasional evenings and weekends
  • Primarily on-site with some flexibility for remote work

Benefits Offered:

We provide a comprehensive benefits package that includes health, dental, retirement plans, and additional perks.

Become Part of Our Team:

If you have a passion for technology and a commitment to customer service, we invite you to consider this opportunity to join our innovative IT team.



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