IT Support Technician
2 weeks ago
Join Our Dynamic Team
We are looking for an IT Support Technician to become a vital part of our Customer Service Division. In this role, you will deliver technical assistance to faculty, staff, and students, ensuring the effective functioning of our IT infrastructure.
Key Responsibilities:
- Collect, evaluate, and present data for operational needs
- Enhance the performance of computer systems
- Provide assistance with networking, printing, and client workstations
- Support users via phone, online, in-person, and on-site assistance
- Work collaboratively with colleagues to resolve tasks and incidents
- Oversee hardware and software upkeep
- Document processes and identify necessary software updates
Qualifications:
- Associate's degree in a relevant discipline
- 1 - 2 years of experience in client support
- Skilled in troubleshooting both Windows and Macintosh systems
Preferred Skills:
- Bachelor's degree in Information Technology or a related area
- Certifications in Apple and Dell products
- Experience in an academic environment
Work Environment:
- Periods of increased workload
- Collaborative, team-oriented atmosphere
- Moderate noise levels with exposure to electronic devices
Physical Requirements:
- Ability to sit for extended durations and lift items up to 50 pounds
- Engage in various physical activities including walking, climbing, and crawling
Work Schedule:
- Standard workweek with potential for occasional evenings and weekends
- Primarily on-site with some flexibility for remote work
Benefits Offered:
We provide a comprehensive benefits package that includes health, dental, retirement plans, and additional perks.
Become Part of Our Team:
If you have a passion for technology and a commitment to customer service, we invite you to consider this opportunity to join our innovative IT team.
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