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Client Support Specialist

2 months ago

Denver, Colorado, United States Addison Group Full time
Job Title: Customer Service Representative

Location: Denver, CO with parking included

Industry: HVAC Services

Compensation: $20-21 per hour

About Our Client: Addison Group is looking for a skilled Customer Service Representative to enhance their team in Denver. This position plays a vital role in supporting the HVAC service division, managing various customer service responsibilities to ensure efficient operations.

Job Overview: The Customer Service Representative will oversee incoming communications via phone and email, coordinate technician schedules, and assist with various service-related functions. This role includes being on-call once a month, with additional pay for on-call duties.

Key Responsibilities:
  • Manage incoming calls and emails to schedule service technicians and keep clients informed.
  • Assist Service Managers and technicians with scheduling and operational tasks.
  • Support technicians in tracking overdue maintenance activities.
  • Prepare and process purchase orders efficiently.
  • Direct calls to the appropriate departments as necessary.
  • Document service call details accurately.
  • Maintain precise records of service activities and technician assignments.
  • Ensure timely completion of scheduled services through monitoring.
  • Collaborate with inventory and parts departments to secure necessary resources.
  • Perform additional responsibilities as required.
Qualifications:
  • Minimum of 1 year experience in a Customer Service Representative role.
  • Willingness to be on-call once a month, which includes availability for after-hours calls. On-call compensation includes:
    • Monday - Thursday: $250
    • Friday - Sunday: $300
Additional Information:
  • Working Hours: 8 AM - 5 PM, Monday to Friday
Addison Group is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.