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IT Support Specialist

2 months ago

Denver, Colorado, United States HCL Technologies Limited - Business Services Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team at HCL Technologies Limited - Business Services. As a Desktop Support Technician, you will be responsible for providing top-notch hardware and software support to our employees and clients.

Key Responsibilities
  • Provide remote and on-site technical support for hardware and software issues
  • Troubleshoot and resolve complex technical problems
  • Install, configure, and maintain computer systems, printers, and other equipment
  • Coordinate with internal teams and external vendors to resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call rotation and provide after-hours support as needed
Requirements
  • 3-5 years of experience in IT support, with a focus on desktop support
  • Strong knowledge of Windows and Macintosh platforms, including imaging and deployment
  • Experience with network concepts, including TCP/IP, DNS, and Active Directory
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with help desk software and ticketing systems
Preferred Qualifications
  • MCP and A+ certifications
  • Experience with PC-based software, including Microsoft Office and GSuite
  • Knowledge of networked printer concepts and queue creation
  • Ability to work extended hours or a modified schedule to support planned activities or emergency situations
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance